Tracy Niemuth
Appleton,WI
Summary
Dynamic leader with extensive experience in team building, customer service, and staff training. Proven ability to enhance operational efficiency and foster a collaborative work environment, driving employee engagement and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Teal Leader
Goodwill Northeast Wisconsin
Appleton, Wisconsin
12.2016 - Current
- Supervised daily operations and ensured smooth team workflows at Goodwill Northeast Wisconsin.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Trained staff on customer service protocols and best practices for retail interactions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented safety procedures to maintain a secure work environment for employees and customers.
- Managed inventory control, ensuring accurate stock levels and efficient product placement.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees and provided guidance.
- Developed strategies for problem solving and conflict resolution among team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Owner/Operator
Tracy’s Tiny Tots
Appleton, WI
09.2007 - Current
- Managed daily operations of a childcare facility for young children.
- Oversaw staff training and performance evaluations for all employees.
- Developed and implemented engaging educational programs for toddlers.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Kimberly High School
Kimberly, WISkills
- Customer service
- Staff training
- Inventory management
- Team development
Timeline
Teal Leader
Goodwill Northeast Wisconsin
12.2016 - Current
Owner/Operator
Tracy’s Tiny Tots
09.2007 - Current
Kimberly High School