Tracy Norelien

*Ensuring the highest level of customer service throughout the direct care service locations under the directions of the Family Service Program Manager.

*Senior Supervisor for the following funding groups; BG1-11D, BG1-In & Out (At-Risk-Diversion) and BG1-Home/Fam. BG5&BG3 (TCC, TCAN & TCAW).

*Determine eligibility for financially following assisted childcare/school readiness services according to funding guidelines and assist in ensuring all communication from parent an providers, have timely follow-up with 24 to 48 hours and resolution of complaints and concerns.

* Assist with creating and delivering oral visual presentation.

*Ensure daily work log are sent to the Program Manager daily for data use.

*Ensuring the highest level of customer service throughout the direct care service locations under the directions of the Eligibility Program Manager.

*Lead Supervisor for the following funding groups; BG1-11D, BG1-In & Out (At-Risk-Diversion) and BG5&BG3 (TCC, TCAN & TCAW).

*Determine eligibility for financially following assisted childcare/school readiness services according to funding guidelines and assist in ensuring all communication from parent an providers, have timely follow-up with 24 to 48 hours and resolution of complaints and concerns.

* Assist with creating and delivering oral visual presentation.

*Provide weekly tracking and monthly reports to the Eligibility Program Manager.

*Ensuring the highest level of customer service throughout the direct care service locations under the directions of the Eligibility Program Manager.

*Ensuring the proper and complete application has been processed and eligibility for subsidized childcare has been determined per programmatic guidelines. EFS history notes; notes and information in the portal. Redetermination for internal processes compliance. Redetermination done within timeframe and in compliance with rules, policies and procedures.

*Childcare application and authorization forms (referrals): Document a valid childcare referral and authorized period of services for families receiving child protection services, families participating in the Welfare Transition Program (WTP), an families receiving services from a designated homelessness program or a certified domestic violence program, It may also apply to children in the Relative Caregiver (RCG) Program if there is a childcare referral.

*Provide determination of VPK application including; document that each child is 4 years of age on or before Sept. 1 of the program year.

*Timely delivery of services for priority groups (referrals): Demonstrate priority groups, families receiving child protection services and families participating in WTP, a designated homelessness program or a certified domestic program , action on request for services within ten (10) calendar days.

* Provided conditional release supervision for youth(s) release from a commitment program through te Department of Juvenile Justice.

*Senior supervisor over four Re-Entry Counselors.

*Conduct file review every 90 days

*Perform the duties as manager when the Program Manager is absent.

*Maintained and updated cases files on all delinquent youth(s) in accordance with the Department of Juvenile Justice standards.

*Prepared and delivered reports to the court(s) with recommendations for the juvenile(s)

*Conduct counseling interviews to determine and clarify parol problems.

*Formulates rehabilitation plan for each assigned offenders base on the juvenile PACT assessment.

*Submitted community-based referrals to provide services for the parole and families.

*Plans office activities, conferences, and field visit in connection with investigation and supervision functions.

* Provided supervision and case management for youth that has been placed on probation, post-commitment probation, and conditional release.

*Maintain and update case files on all delinquent youth(s) in accordance with the Department of Juvenile Justice standards.

*Prepared and delivered reports to the courts with recommendation for the juvenile.

*Met with youth, family, school, and other outside agencies on a regular/monthly basis to ensure compliance.

*Developed a supportive relationship with the youth and served as a role model.

Ensured that all juvenile obligations to the court were met (community services hours, court fines, and court appearances, etc.)

*Ensured that all juveniles are held accountable for violations in a timely manner.

*Updated the court on the youth's progress.

*Perform other duties expected of them depending on a specific job title.

* Provided supervision and case management for youth that has been placed on probation, post-commitment probation, and conditional release.

*Maintain and update case files on all delinquent youth(s) in accordance with the Department of Juvenile Justice standards.

*Prepared and delivered reports to the courts with recommendation for the juvenile.

*Met with youth, family, school, and other outside agencies on a regular/monthly basis to ensure compliance.

*Developed a supportive relationship with the youth and served as a role model.

Ensured that all juvenile obligations to the court were met (community services hours, court fines, and court appearances, etc.)

*Ensured that all juveniles are held accountable for violations in a timely manner.

*Updated the court on the youth's progress.

*Perform other duties expected of them depending on a specific job title.