Summary
Work History
Education
Skills
Timeline
Generic

Tracy Nuttall

Vancouver,WA

Summary

I have over 26 years of retail experience, with 25 of those years in roles that are a leadership position. I started as a cashier and worked through to supervisory roles while communicating and building relationships with multiple levels within the company. I have a passion for leading and developing others through servant leadership and driving results through quality decisions. I am highly skilled at driving results through effective and transparent communication, building effective teams, strategic planning and aligning with key company goals and directives, and collaborating and building strong relationships with multiple levels-associates and store leaders and suppliers to achieve success.

Work History

Merchandising Execution Area Supervisor

Home Depot
Vancouver, WA
2020 - Current
  • I have led two different teams now with responsibilities of ensuring on-time execution of projects, delivering high-quality general service, meeting and exceeding company metrics and goals, while building strong relationships and partnerships with store leadership, associates, and our vendors.
  • I utilize my ability to plan, strategize, and follow up to ensure that my associates and store leadership are aligned on expectations, goal, and desired outcome, workload is executed with quality, and is on time.
  • I collaborate and communicate with all levels of the business to foresee any issues that may impede project execution and communicate often throughout process and upon completion.
  • I am the VOA captain for the district and in both teams I've lead, VOA scores have increased as well as this last year, our VOA scores as a district increased.
  • Additional key responsibilities include training and developing associates to optimize team performance and overall morale.
  • This position has allowed me to grow my skills of adaptability and resilience, to see with a more global mindset, to pivot to meet the company's objectives all the while champion change and learning to lead others through change.

Associate Support Department Supervisor

Home Depot
Oregon/Washington
2011 - 2020
  • Supported 250+ associates in one of the highest volume stores. Responsibilities included schedule writing, hiring, training, coaching, collaborating and communicating with multiple levels of the business.
  • Instrumental in the hiring process of new associates. Set up and executed multiple successful large hiring events. Met key staffing goals and metrics, met with store leadership weekly to discuss staffing needs, and future staffing goals in effort to deliver on our Orange Promise and deliver excellent customer service.
  • Helped with implementing processes for hiring associates, training, attendance, and performance management. Ensuring associates had the necessary skills, coaching, and development to not only deliver excellent customer service but also grow their career.
  • Managed staffing requests, time keeping, time off requests, payroll and any other issues in a timely manner and wrote schedules for 250+ associates in both stores that I held this role.
  • Along with ASDS responsibilities I also supported bookkeeping/office associate duties when needed.
  • Organized store meetings, team building events and activities to foster collaboration and building strong relationships.
  • Analyzed data related to customer service activities in order generate insights that could be used for future planning purposes.
  • Developed and utilized learning checklists and training materials when training new associates.

Vault/Office Supervisor

Home Depot
, OR
2002 - 2004
  • Managed vault and computer room operations. Duties included inputting reports, ten key skills, compiling reports.
  • Ordering store supplies, managing and calling IT support for both hardware and software issues throughout the store.
  • Directly reporting to OAM and Store manager.
  • Auditing and delivering audits and collaborating with FES to ensure cashier training, cash handling accuracy.

Schedule Writer

Home Depot
, OR
2004 - 2011
  • Wrote schedules for 250+ associates
  • Called IT support for hardware issues.
  • Timekeeping and payroll duties.
  • Helped with computer room/office/vault duties-running reports, compiling data, cash handling.

Operations-Front End Supervisor

Home Depot
, OR
1997 - 2002
  • Led daily functions of Front End and Lot associates ensuring accuracy and excellent customer service levels along with compliance with company policies.
  • Trained new associates in customer service and store policies and our values as a company.
  • Scheduled all front end and lot associates and ensured adequate staffing levels during peak business hours.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by assisting customers with their needs and getting them through in a timely manner.
  • Teach, train, and developed associates on accuracy and efficiency all the while delivering excellent customers service.
  • Performed audits and gave feedback and performance management to front end associates and lot.
  • Worked with district cashier training, departments within store, and store leadership to ensure training of front end associates to not only deliver excellent customer service but also understand their role in mitigating shrink.

Education

Elementary Education

Clark Community College
Vancouver, Wa

Skills

  • Plans and aligns with forethought and global mindset
  • Builds strong relationships with multiple levels of the business
  • Passion for training and development through frequent communication
  • Drive engagement through open feedback, encouraging contributions and honest communication
  • Adaptable and resilient to the needs and changes of the business
  • Enjoy working in a fast paced and ever changing environment and a passion for inspiring others to continue to raise the bar of excellence

Timeline

Merchandising Execution Area Supervisor

Home Depot
2020 - Current

Associate Support Department Supervisor

Home Depot
2011 - 2020

Vault/Office Supervisor

Home Depot
2002 - 2004

Schedule Writer

Home Depot
2004 - 2011

Operations-Front End Supervisor

Home Depot
1997 - 2002

Elementary Education

Clark Community College

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Tracy Nuttall