Tracy O'Brry-Williams
Sacramento,CA
Summary
Proven to excel in customer-focused environments, I leveraged my expertise in payment processing and exceptional customer service at Legends Hospitality LLC to enhance customer satisfaction significantly. My adeptness in conflict resolution and cash handling, coupled with a track record of developing loyal customer relationships, underscores my ability to exceed employer expectations while maintaining a positive and professional demeanor.
Overview
34
34
years of professional experience
Work History
Customer Service Cashier
Legends Hospitality LLC
10.2006 - Current
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each event with merchandise.
Compliance Representative
State Of California Franchise Tax Board
01.1991 - 11.2024
- Work collection cases proactively via work list processing by locating and contacting debtors, representatives, or third parties via telephone to secure payment in full and bring final resolution to the case. These activities include gathering entity, asset, and other collection information and utilizing skillful negotiations to obtain timely and voluntary resolution. Liabilities are verified for accuracy and to ensure due process has been served before initiating involuntary collection actions. Evaluate financial statements and make determinations for ability to pay, installment agreements, or garnishment modifications using set criteria. Educate taxpayers of their tax obligations to prevent future delinquencies and/or non-compliance.
- Document collection files with details and results of contacts, research, and analysis. Assess and consider accounts for onsite investigation and/or field referral. Compose narratives outlining recommendations for resolving accounts, which may include detailed account profiles, follow up plans, over $100k discharge summaries, abatements, Collection Advisory Team referrals, Offer In Compromise referrals, Proposed Assessments, Jeopardy Assessments.
- Respond to debtors and third parties who call or write in response to automated collection notices. Gather asset and other collection information to resolve account by payment in full or installments arrangement. Evaluate financial statement and make determinations for ability to pay, installment agreements, or garnishment modifications using set criteria.
- Assist in training new employees, and attend and participate in staff meetings.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Education
High School Diploma -
Highlands High School
Sacramento, CA06-1984
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Payment processing
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Account management
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Stress management
- Calm demeanor
- Telephone management
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Cleaning and sanitizing
- Active listening
- Customer relations
- Order taking
- Relationship building
- Issue resolution
- Basic mathematics
- Product restocking
- Cash register operations
- Employee training
- Training and mentoring
- Inventory stocking
- Microsoft office
- Service minded
- Work task prioritization
- Policies and procedures
- Coin and currency counting
- Analytical thinking
- Call response and transfer
- Point of sale operation
Timeline
Customer Service Cashier
Legends Hospitality LLC
10.2006 - Current
Compliance Representative
State Of California Franchise Tax Board
01.1991 - 11.2024
High School Diploma -
Highlands High School
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