Tracy Odari

Work History

Hilton Hotels Corporation

Doha, Qatar

08.2023 - Current

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Relayed guest comments or suggestions to manager on duty for further action.
Used cash registers and credit card machines to cash out customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Upsold appetizers, drinks and desserts to increase restaurant profits.
Informed customers about daily and seasonal specials.

Safari Park Hotel & Casino

Nairobi , Kenya

10.2022 - 12.2022

Responded to inquiries from callers seeking information.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Directed phone inquiries, answered customer questions, and scheduled appointments.
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Ibis Hotel

Nairobi, Kenya

01.2019 - 04.2019

Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Trained new servers on restaurant policies and procedures.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.

The Grand Royal Swiss Hotel

Kisumu, Kenya

10.2020 - 01.2021

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.