Summary
Overview
Work History
Education
Skills
Timeline
Tracy Odari

Tracy Odari

Hospitality management
Doha,Qatar

Summary

Effective Server bringing proven skills in executive, management and employee coaching. Polished communicator and presenter obtaining buy-in from critical initiatives aimed at revamping and revitalizing existing structures.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Hilton Leadership Program

Hilton Hotels Corporation
Doha, Qatar
08.2023 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Informed customers about daily and seasonal specials.

Front Office Agent

Safari Park Hotel & Casino
Nairobi , Kenya
10.2022 - 12.2022
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Waitress

Ibis Hotel
Nairobi, Kenya
01.2019 - 04.2019
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Trained new servers on restaurant policies and procedures.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Waitress Trainee

The Grand Royal Swiss Hotel
Kisumu, Kenya
10.2020 - 01.2021
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Diploma In Hotel Management - Hotel Management

Boma International Hospitality College , Nairobi,kenya
05.2018 - 11.2021

Bachelor In Hotel Management - Hotel Management

United States International University , Nairobi,kenya
05.2022 - 12.2024

Skills

Problem-solving skills

Time management

Cash Handling

File management

Teambuilding

Multitasking Abilities

Written Communication

Self-Motivated

Dependable and Responsible

Timeline

Hilton Leadership Program - Hilton Hotels Corporation
08.2023 - Current
Front Office Agent - Safari Park Hotel & Casino
10.2022 - 12.2022
United States International University - Bachelor In Hotel Management , Hotel Management
05.2022 - 12.2024
Waitress Trainee - The Grand Royal Swiss Hotel
10.2020 - 01.2021
Waitress - Ibis Hotel
01.2019 - 04.2019
Boma International Hospitality College - Diploma In Hotel Management , Hotel Management
05.2018 - 11.2021

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Tracy OdariHospitality management