Tracy Olson
Holmen,WI
Summary
Senior data analyst with strong analytical skills, adept at leveraging advanced statistical tools and data visualization techniques to drive business insights. Proven track record of collaborating with cross-functional teams to deliver actionable results, adapting seamlessly to evolving project requirements. Known for reliability, critical thinking, and ability to translate complex datasets into strategic recommendations.
Overview
23
23
years of professional experience
Work History
Senior Data Analyst
United Healthcare
07.2024 - Current
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
Data Analyst 2
United Healthcare Group
01.2022 - 07.2024
- Managed a team of junior analysts, providing mentorship and ensuring high-quality deliverables.
- Generate reports and obtain data to develop analytics on key performance and operational metrics
- Demonstrated leadership by making improvements to work processes, onboarding new team members and helping to train others
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
Information Technology Engineer III
City Of Mesa
03.2020 - 01.2022
- Led initial implementation of Containers(Kubernetes, Docker) for the organization along with multiple successful Advantage Vendor Self Service upgrades, working closely with the vendor, technical operations, and customers.
- Developed and maintained Automic objects to ensure ERP processes were efficiently executed.
- Analyzed and redesigned automation processes utilizing variable driven templates which eliminated over 500 individual jobs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained close connection with project personnel to quickly identify and resolve problems along with delivering project requirements and developing solutions to meet deadlines.
- Mentored junior team members in technical skills development as well as professional growth opportunities.
- Collaborated with cross-functional teams for seamless integration of new technologies.
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Established effective communication channels between IT department and other company divisions for smooth collaboration on projects.
Information Technology Engineer I
City Of Mesa
06.2018 - 03.2020
- Performed Business Analytics process to collect requirements from customers then translating them into business requirements that were used to create new streamlined functional processes
- Documented technical specifications and project testing methods for future reference
- Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns
Peoplesoft Administrator
University of Wisconsin La Crosse
10.2016 - 05.2018
- Optimized PeopleSoft security by developing and maintaining roles, permission lists, and user profiles.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Reduced downtime by proactively monitoring system health and addressing performance bottlenecks.
- Maintained detailed documentation on system configurations, customizations, and processes for reference purposes during audits or future projects.
- Supported end-users in resolving issues related to PeopleSoft applications through prompt troubleshooting and training sessions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Comprehensive knowledge in implementing and maintaining security in Oracle Campus Solutions and Portal Environments.
- Monitored and maintained computing environments by identifying PeopleSoft system requirements, installed current upgrades and monitored system performance.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers using a wide variety of communication tools.
- Exceeded customer satisfaction by finding creative solutions to existing problems.
PeopleSoft Developer
University of Wisconsin La Crosse
12.2015 - 10.2016
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Designed, developed, and maintained custom processes for reporting and business automation for Admissions, Registration, Student Financials, Institutional Research, and other campus business units
- Designed, developed and maintained programs written for PeopleSoft framework using a variety of languages dependent on application (People Code, SQR, COBOL, XML, HTML, PHP, Java, .NET)
- Redesigned complex queries to increase performance.
- Provided excellent service and attention to customers using a wide variety of communication tools.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Application Programmer/Analyst
Dairyland Power Cooperative
05.2002 - 09.2015
- Developed and maintained reports based on the business requirements.
- Increased scalability of applications by implementing modular programming techniques and reusable code components.
- Developed user-friendly interfaces for seamless navigation and enhanced end-user experience.
- Improved application efficiency by optimizing code and implementing performance enhancements.
- Developed Oracle database objects to perform data manipulation and migration between database schemas.
- Led the maintenance team of junior programmers, provided guidance and technical expertise to ensure tasks were completed successfully.
- Developed and managed project plans while providing status updates to management
- Created and implemented application test scripts.
- Collaborated with other members of team to handle troubleshooting and debugging.
Education
Associate of Applied Science - Application Programmer
Western Technical College
La Crosse, WI05.2002
Skills
- Advanced Excel
- Data engineering
- Git version control
- Big data processing
- Advanced SQL
- Data quality assurance
- SQL and databases
- Data analysis
- Data programming
- Analytical thinking
Timeline
Senior Data Analyst
United Healthcare
07.2024 - Current
Data Analyst 2
United Healthcare Group
01.2022 - 07.2024
Information Technology Engineer III
City Of Mesa
03.2020 - 01.2022
Information Technology Engineer I
City Of Mesa
06.2018 - 03.2020
Peoplesoft Administrator
University of Wisconsin La Crosse
10.2016 - 05.2018
PeopleSoft Developer
University of Wisconsin La Crosse
12.2015 - 10.2016
Application Programmer/Analyst
Dairyland Power Cooperative
05.2002 - 09.2015
Associate of Applied Science - Application Programmer
Western Technical College
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