Summary

Overview

Work History

Education

Skills

Timeline

Tracy Ordonez

Fallon

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

years of professional experience

Work History

Customer Care Advisor

Goodleap

Remote - Fallon

09.2024 - 01.2025

Promptly responded to customer inquiries concerning their home improvement loans
Maintained confidentiality during record modifications.
Coordinated with various company teams to offer and implement successful solutions to customer problems.

Office Assistant

Las Vegas Indian Center

Las Vegas

10.2023 - 06.2024

Worked with staff in the Vocational Rehabilitation Program and the Employment Services Program.
Assisted in civic engagement and veterans' services programs.
Assisted in community outreach programs at public events

Member Service Representative

Affinity Development Group

Reno

11.2022 - 08.2023

Answered incoming calls regarding membership benefits and services.
Enhanced member relationships by providing excellent service during each interaction.
Promoted available products and services to customers during service, account management and order calls.

Order Entry Clerk

WALKENHORST'S

Sparks

01.2019 - 10.2022

Answered customers' questions about products, prices, and availability.
Monitored and tracked customer orders to meet lead times and drive on-time delivery.
Protected clients' rights by maintaining confidentiality of personal and financial information.