Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACY ORR

Shreveport,LA

Summary

Certified and Licensed Pharmacy Technician offering 30 years of experience in an outpatient and inpatient environment. Expert in accuracy, building relationships with customers and promoting teamwork within a retail pharmacy and in an inpatient/outpatient setting. Skilled at helping pharmacists complete accurate prescriptions in fast paced settings and maintaining an adequate workflow. Communicate effectively and respectfully with others to ensure an optimal work environment and an excellent service to patients, families and staff.



Overview

33
33
years of professional experience
1
1
Certification

Work History

Lead Inpatient Pharmacy Technician Supervisor

Overton Brooks VA Medical Center.
06.2022 - Current
  • I work full time 40 hours a week
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
  • Increased patient safety through proper labeling, packaging, and storage of medications.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
  • Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
  • Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
  • Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Pharmacy Technician

Kroger Pharmacy
02.2022 - Current
  • I work part time less then 40 hours a week
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Intensive Specialty Hospital
05.2011 - Current
  • I work part time less then 40 hours a week
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Counted, measured and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician

Brookshires Pharmacy
05.2005 - 12.2011
  • I worked full time 40 hours a week
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Pharmacy Technician

Albertsons Pharmacy
09.1996 - 05.2005
  • I worked full time 40 hours a week
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Technician

Drug Emporium
05.1991 - 08.1996
  • I worked full time 40 hours a week
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.

Education

High School Diploma -

C.E. Byrd High School
Shreveport, LA
05.1988

Skills

  • Labeling and Packaging
  • Responsible for scheduling 6 inpatient technicians and assigning coverage to meet the daily work demands, goals of the hospital, and customer service demands for the past 22 months
  • Certified as a pharmacy expert by the State and National Boards of pharmacy
  • Developed 3 training checklists for all assigned duties which results in 100% meds available
  • Lead 5 staff members in acclimating them to the new 797 sterile compounding processes
  • Assist inpatient supervisor with tracking at least 6 leave request a day
  • Developed training/cleaning schedule for unit dose machine, improved efficiency by 100% Failed 0 inspection
  • Oversaw planning and reporting overtime and comp time to senior pharmacy management for approval
  • Asses workload volume throughout the day, identifying backlogs and makes staffing adjustments as needed to meet organization goals
  • Use Automated Tablet Packager machine to unit dose 500 t 750 tablets, capsules a day for fill omnicell
  • Deliver medications an IV's to 9 floors fo 40 to 60 patients
  • Pull out of date medications in pharmacy and omnicell for patient safety and stay in guidelines with joint commission monthly
  • Replenish 2 anesthesia carts for surgery clinic every 2 weeks
  • Replenish crash carts for 10 floors throughout the hospital monthly
  • Make IV's for our veterans (antibiotics, antifungal, iron,Total parenteral nutrition (TPN), chemo) for 40 tp 60 patients
  • After delivery bill 40 medications through vista2 daily
  • Fill 5 medications and 4 vaccines for our CBOC clinics 3 to 4 times a day
  • Adjust work assignments due to 1 or 3 absences, emergencies or changes in priorities
  • Perform evaluation's every 6 months for 6 inpatient pharmacy technicians
  • Provide guidance and support of the work unit in supervisory absences
  • Assign tasks to ensure timely completion of duties
  • Medication Dispensing
  • Patient confidentiality
  • Verbal Communication
  • Pharmacist support

Certification

Louisiana Pharmacy License CPT.002082 Expires 30 June 24


National Certification Board 15010455868389 Expires 30 November 24


Timeline

Lead Inpatient Pharmacy Technician Supervisor

Overton Brooks VA Medical Center.
06.2022 - Current

Pharmacy Technician

Kroger Pharmacy
02.2022 - Current

Pharmacy Technician

Intensive Specialty Hospital
05.2011 - Current

Pharmacy Technician

Brookshires Pharmacy
05.2005 - 12.2011

Pharmacy Technician

Albertsons Pharmacy
09.1996 - 05.2005

Pharmacy Technician

Drug Emporium
05.1991 - 08.1996

High School Diploma -

C.E. Byrd High School

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