Tracy Orr
Gloversville,NY
Summary
Highly motivated and results-oriented customer support professional with years of experience in customer facing businesses, adept at resolving complex inquiries and providing exceptional support to customers. Proven ability to deescalate tense situations and resolve technical issues, with a strong focus on the continuous improvement of the overall customer experience. Eager to learn and develop new skills. Flexibility to thrive in changing and fast paced environments. Adaptable to new and emerging technologies. I am a quick and resourceful learner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Lexington Nysarc
12.2012 - 04.2020
- Coordinated care for individuals with traumatic brain injuries and developmental disabilities
- Managed a team of seven staff members
- Organized events and community involvement activities
- Scheduled shifts and duties for staff members
- Demonstrated strong organizational skills
- Actively sought feedback for continuous improvement
Customer Service Representative
Bank of America
02.2007 - 09.2008
- Investigated and resolved disputed charges on credit cards
- Maintained sensitive account information
- Handled incoming calls from customers
- Demonstrated great customer interaction
- Actively sought feedback for continuous improvement
- Collaborated with colleagues to address customer concerns
Education
East Tennessee State University
Johnson City, TNA.A.S - Human services
State University of New York (SUNY) FMCC
Johnstown, NY06.2012
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
- Microsoft word
- Microsoft excel
- Office Management
- Leadership Experience
Certification
- S.O.C core skills
- Active defense and cyber deception
- NIST 800-171
- NexGent Cybersecurity professional
- NextGent cybersecurity associate
- Conflict intervention
- Project management
- Intercultural Business Ethics
- Workplace Diversity
- CompTIA Security +
Languages
English
Native or Bilingual
Timeline
Direct Support Professional
Lexington Nysarc
12.2012 - 04.2020
Customer Service Representative
Bank of America
02.2007 - 09.2008
East Tennessee State University
A.A.S - Human services
State University of New York (SUNY) FMCC
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