Summary
Overview
Work History
Education
Skills
Education
Work Availability
Timeline
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Tracy Ortiz

Tracy Ortiz

Human Resources
Mill Creek,IN

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Overview

20
20
years of professional experience

Work History

Human Resources Coordinator

Capital USA
11.2023 - 01.2025
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Maintained accurate records of employee information using up-to-date human resource databases.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Negotiated with benefits providers to secure cost-effective services for employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Human Resources Coordinator

Jerritt Canyon Gold
06.2017 - 05.2023
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Addressed and resolved general payroll-related inquires.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Edited job position announcements before authorizing post.
  • Captured key feedback from employees during exit interviews.
  • Entered personnel and subcontractor data into central database.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted management staff in annual year-end processes and data audits.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.

Customer Service Associate

Norco
03.2014 - 06.2017
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered basic technical support for clients on wide range of company products.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.

Cashier

Divine Expressions
01.2009 - 04.2013
  • Stocked, tagged and displayed merchandise as required.
  • Reviewed new promotions and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Welcomed customers and helped determine their needs.
  • Created price tags and merchandise signs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Medical Transcriptionist Subcontractor

ALS Global
08.2006 - 09.2008
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Edited drafts created from speech recognition software.
  • Maintained 99% accuracy rate for spelling and content.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Translated medical jargon into correct terminology.
  • Accurately documented medical dictation to record patient care records.
  • Transcribed sensitive documents with complete confidentiality.
  • Maintained security and privacy of records to protect patients and providers.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Corrected grammar, spelling and syntax mistakes in medical records.

Medical Assistant

Ricardo Almaguer, DO
05.2005 - 05.2008
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Tested and recorded blood glucose levels.
  • Taught patients about medications, procedures and care plan instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Ambulated, turned and positioned patients.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Ordered and prepared reagents and supplies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

No Degree - Medical Assistant

Pima Medical Institute
Tucson, AZ

High School Diploma -

Santa Rita High School
Tucson, AZ
05.1992

Skills

  • Exit Interviews
  • Payroll administration
  • Human resources management
  • Performance evaluation
  • Compliance
  • WorkForce Improvements
  • Recruitment strategies
  • Equal Opportunities Facilitation
  • Benefits and Payroll Coordination
  • HR department startup
  • Recordkeeping
  • Background Checks
  • Company organization
  • Time management
  • Fluent in English
  • Superb interpersonal skills
  • Benefits administration
  • Payroll coordination
  • Maintains confidentiality
  • Employee relations
  • Onboarding coordination
  • Benefits and payroll coordination

Education

Tucson, AZ,Tucson, AZ

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Human Resources Coordinator

Capital USA
11.2023 - 01.2025

Human Resources Coordinator

Jerritt Canyon Gold
06.2017 - 05.2023

Customer Service Associate

Norco
03.2014 - 06.2017

Cashier

Divine Expressions
01.2009 - 04.2013

Medical Transcriptionist Subcontractor

ALS Global
08.2006 - 09.2008

Medical Assistant

Ricardo Almaguer, DO
05.2005 - 05.2008

High School Diploma -

Santa Rita High School

No Degree - Medical Assistant

Pima Medical Institute

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Tracy OrtizHuman Resources