Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Osborne

Greenwood,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Community Manager

Terrace View Apartments
Greenwood
05.2014 - 09.2018
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven successful working within tight deadlines and a fast-paced environment.
  • I completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
  • Exercise leadership capabilities by successfully motivating and inspiring others.

Front Desk Clerk

Three Rivers Inn & Suites
05.2007 - 05.2014
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to the appropriate department or staff member.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Sales Agent

Aflac
Greenwood
01.2008 - 01.2010
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 05%.

Sales Agent

Ellis Group
Greenwood
01.2004 - 01.2008
  • Assist call-in customers with questions and orders.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented sales strategies to increase profits.

Education

Bachelor of Arts in Sociology -

Mississippi Valley State University
01.2002

Skills

  • Income and Expense Management
  • Property Tours
  • Payment Management
  • Maintenance Oversight
  • Operations Management
  • Financial Budgeting and Reporting
  • Tenant and Eviction Laws
  • Community Marketing
  • Daily Operations Management
  • Knowledgeable in [Software]
  • Property Inspections
  • Community Engagement
  • Workplace Safety
  • Property Management
  • Understanding of Amenities
  • Contract Negotiation
  • Staff Management
  • Resident Relations
  • Schedule Planning
  • Employee Performance Management
  • MS Office Suite
  • Employee Recruitment
  • Leasing and Sales
  • Customer Relationship Management
  • Sales Support
  • Calendar Management
  • Maintenance Knowledge
  • Team Recruitment
  • Payment Processing
  • Conflict Handling
  • Customer Support

Timeline

Community Manager

Terrace View Apartments
05.2014 - 09.2018

Sales Agent

Aflac
01.2008 - 01.2010

Front Desk Clerk

Three Rivers Inn & Suites
05.2007 - 05.2014

Sales Agent

Ellis Group
01.2004 - 01.2008

Bachelor of Arts in Sociology -

Mississippi Valley State University

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Tracy Osborne