Tracy Osborne
Greenwood,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Community Manager
Terrace View Apartments
Greenwood
2014.05 - 2018.09
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven successful working within tight deadlines and a fast-paced environment.
- I completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Exercise leadership capabilities by successfully motivating and inspiring others.
Front Desk Clerk
Three Rivers Inn & Suites
2007.05 - 2014.05
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to the appropriate department or staff member.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Agent
Aflac
Greenwood
2008.01 - 2010.01
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 05%.
Sales Agent
Ellis Group
Greenwood
2004.01 - 2008.01
- Assist call-in customers with questions and orders.
- Generated new leads through networking and attending industry events.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Arts in Sociology -
Mississippi Valley State University
01.2002
Skills
- Income and Expense Management
- Property Tours
- Payment Management
- Maintenance Oversight
- Operations Management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Community Marketing
- Daily Operations Management
- Knowledgeable in [Software]
- Property Inspections
- Community Engagement
- Workplace Safety
- Property Management
- Understanding of Amenities
- Contract Negotiation
- Staff Management
- Resident Relations
- Schedule Planning
- Employee Performance Management
- MS Office Suite
- Employee Recruitment
- Leasing and Sales
- Customer Relationship Management
- Sales Support
- Calendar Management
- Maintenance Knowledge
- Team Recruitment
- Payment Processing
- Conflict Handling
- Customer Support
Timeline
Community Manager
Terrace View Apartments
2014.05 - 2018.09
Sales Agent
Aflac
2008.01 - 2010.01
Front Desk Clerk
Three Rivers Inn & Suites
2007.05 - 2014.05
Sales Agent
Ellis Group
2004.01 - 2008.01
Bachelor of Arts in Sociology -
Mississippi Valley State University