Tracy Oslacky
Medical Billing & Coding
Tuxedo,NY
Summary
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Store Team Member
Target
Monroe, NY
09.2015 - 01.2022
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Analyzed customer levels and planned resources according to needs.
- Coordinated with day management regarding on-going issues.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Operated register to process payments and collect cash payment for order totals.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Prepared materials for following shift.
- Walked around facility frequently to check activities.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Followed inventory management and loss prevention policies to minimize shrink in store
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Interacted positively with team members and customers to promote commitment to organization's vision and values
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
- Operated register to process payments and collect cash payment for order totals
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Analyzed customer levels and planned resources according to needs
- Coordinated with day management regarding on-going issues
- Maintained guest-friendly environment to drive sales, repeat business and service
Customer Service Associate/Personal Health Coach
Curves Fitness
Monroe, NY
01.2016 - 03.2020
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided ongoing guest service.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
Education
Associate of Science - Medical Billing & Coding
Penn Foster Career School
Scranton, PA 04.2020 - 06.2022
High School Diploma -
George F Baker High School
Tuxedo Park, NY 09.1969 - 06.1981
Skills
Cash register operation
Organization
Self-Motivated
Attention to Detail
Teamwork and Collaboration
Written Communication
Active Listening
Flexible and Adaptable
Dependable and Responsible
Critical Thinking
[Type] Software Proficiency
Problem-Solving
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Associate of Science - Medical Billing & Coding
Penn Foster Career School
04.2020 - 06.2022
Customer Service Associate/Personal Health Coach
Curves Fitness
01.2016 - 03.2020
Store Team Member
Target
09.2015 - 01.2022
High School Diploma -
George F Baker High School
09.1969 - 06.1981