Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TRACY OWEN

Milwaukee,WI

Summary

Hospitality professional with extensive experience in all areas of hospitality, specializing in customer service, and operational efficiency. I am a people person, I get along with all different personalities, and I am able to care for all assortments of customers. Demonstrated success in training staff and improving operational efficiency. Skilled in coordinating orders and upholding high standards of table service, contributing to exceptional guest experiences.

Extensive knowledge in leading a large team, maintaining budgets, and ensuring the quality of work on a variety of work sites. Directly involved in the hiring process for employees and overseeing hours and timecards.

Overview

31
31
years of professional experience

Work History

Field Supervisor/Seasonal Color Manager

Villani Landshapers
Menomonee Falls, WI
07.2017 - Current
  • Inspected completed worksites to ensure customer satisfaction.
  • Supervised a team of 10+ crew members on various landscaping projects.
  • Organized resources such as tools, vehicles, personnel, and materials needed for each project.
  • Provided technical advice on landscape design options based on customer requirements.
  • Created and maintained budgets, schedules, and timelines for landscape production tasks.

Bartender

Thistle and Shamrock
Milwaukee, WI
05.2019 - 05.2024
  • Maintained accurate inventory of liquor, beer, wine, and beverage items.
  • Provided tailored drink recommendations to enhance customer experience.
  • Delivered exceptional customer service through friendly greetings and attentive support.
  • Managed cash drawer at shift's end, ensuring precise funds reconciliation.
  • Prepared alcoholic and non-alcoholic beverages according to established recipes.
  • Tracked customer orders and communicated them efficiently to kitchen staff.
  • Executed opening and closing duties, including supply restocking.

Head Waitress

Thistle and Shamrock
Milwaukee, WI
12.2018 - 05.2024
  • Monitored dining room for cleanliness and proper table maintenance during service.
  • Resolved customer complaints professionally while adhering to company policies.
  • Assigned tasks to wait staff, monitoring performance throughout shifts.
  • Coordinated with kitchen staff to ensure timely order delivery to tables.
  • Supervised wait staff, provided training, and conducted performance evaluations.
  • Tracked inventory levels of food items, beverages, utensils, and supplies used by staff.
  • Completed opening and closing checklists to maintain operational efficiency.
  • Served high volume of tables while overseeing serving staff.

Waitress

Dick Manhardts Inn
Brookfield , WI
05.1994 - 06.2005

Education

Associate of Arts - Mathematics

Coastal Carolina Community College
Jacksonville, NC
05-2003

Education/History

Marquette University
Milwaukee, WI
05-2001

Skills

  • Customer service
  • Inventory management
  • Order coordination
  • Table maintenance
  • Employee training
  • Task delegation
  • Communication skills
  • Team leadership

References

References available upon request.

Timeline

Bartender

Thistle and Shamrock
05.2019 - 05.2024

Head Waitress

Thistle and Shamrock
12.2018 - 05.2024

Field Supervisor/Seasonal Color Manager

Villani Landshapers
07.2017 - Current

Waitress

Dick Manhardts Inn
05.1994 - 06.2005

Associate of Arts - Mathematics

Coastal Carolina Community College

Education/History

Marquette University

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