Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tracy Page

Tracy Page

Hillsboro,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Remote Service Technician

Support.Com In
04.2017 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Brand Ambassador

Advantage Solutions
03.2016 - 01.2017
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.

Merchandiser

The News Group TNG
03.2014 - 03.2016
  • Merchandise magazines and book orders for numerous clients, work closely with management to maintain quality of product and raise sales, set books and magazines per Plan-O-Gram, perform audit scans at Fred Meyers stores weekly to ensure proper counts, handle all customers concerns and questions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Preserved a perfect attendance record for 16 months.

Garden Center Cashier

Lowes
12.2011 - 04.2013
  • Operated a cash register for cash, check and credit card transactions with 98% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cashier

Walmart
10.2010 - 05.2011

  • Operated a cash register for cash, check and credit card transactions with 98% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.

Overnight Cashier

Bosselman's
11.2009 - 09.2010

  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Followed merchandising guidelines to present visually appealing displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Used time efficiently when not serving customers.
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated a cash register for cash, check and credit card transactions with 98% accuracy.

Sandwich maker

Subway
04.2006 - 07.2006

  • Operated a cash register for cash, check and credit card transactions with 98% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.

Retail Merchandiser

The Scott's Company
01.2004 - 01.2005

  • Led merchandise selection, pricing, planning and marketing.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Completed stock orders and managed inventory levels.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Organized racks and shelves to maintain the visual appeal of the store.

Retail Merchandiser

The Greeson Company
01.2001 - 01.2003
  • Represented hundreds of products, Kompass work.
  • in HBC and grocery, customer service, displaying.
  • of product, sales, numerous plan-o-grams, and resets.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Rotated manufacturer products as needed.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Pinpointed incremental sales for sales representatives to pursue.
  • Loaded and unloaded merchandise using a ladder and pallet jack.

Manager

1st Stop
01.2000 - 01.2001

  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed staff of 15 sales associates, 2 team leaders and 1 assistant managers.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.

Cable and Satellite Installer

NACOM
01.1999 - 01.2000
  • Experience in pre and post wiring of buildings, underground and pole.
  • work, completed customer service sales, and installed product.

Lead Associate

Kmart
01.1996 - 01.1999
  • Infants, Boys, and Girls Dept.).
  • Super Kmart Hillsboro, Ohio 937-393-8323.
  • Displayed merchandise properly for higher sales, excelled in customer service and sales, responsible for ordering and layouts, and cashier.
  • Followed merchandising guidelines to present visually appealing displays.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

Associate of Arts - Accounting and Business

University of Phoenix
Phoenix, AZ
05.2009

Skills

  • Customer service-oriented
  • Excellent people skills
  • Problem-solving skills
  • Exceptional customer service
  • Adapt to diverse groups
  • Attention to Detail
  • Multitasking and Organization
  • Critical Thinking
  • Call center experience
  • Complaint Handling

Timeline

Remote Service Technician

Support.Com In
04.2017 - 07.2017

Brand Ambassador

Advantage Solutions
03.2016 - 01.2017

Merchandiser

The News Group TNG
03.2014 - 03.2016

Garden Center Cashier

Lowes
12.2011 - 04.2013

Cashier

Walmart
10.2010 - 05.2011

Overnight Cashier

Bosselman's
11.2009 - 09.2010

Sandwich maker

Subway
04.2006 - 07.2006

Retail Merchandiser

The Scott's Company
01.2004 - 01.2005

Retail Merchandiser

The Greeson Company
01.2001 - 01.2003

Manager

1st Stop
01.2000 - 01.2001

Cable and Satellite Installer

NACOM
01.1999 - 01.2000

Lead Associate

Kmart
01.1996 - 01.1999

Associate of Arts - Accounting and Business

University of Phoenix

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