Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Awards
Generic

TRACY PALM

Bellevue,OH

Summary

Dynamic and results-oriented management professional with over 9 years of experience in leading teams, optimizing operations, and driving training initiatives for team growth. Demonstrated expertise in enhancing efficiency, customer service, and productivity while adeptly navigating complex challenges to achieve organizational objectives. Known for building strong relationships with customers and vendors, fostering collaboration among team members, and effectively managing resources and schedules to ensure seamless project execution. Committed to creating a productive work environment through strategic office management and a strong focus on teamwork, contributing significantly to overall organizational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

DC Coordinator

PPC Industries
01.2025 - Current
  • Responsible for processing orders from start to finish.
  • Prioritize order flow, maintaining accurate records, scheduling inbound and outbound shipments.
  • Communicate daily requirements to carriers, shipping and receiving finished goods, Inventory accuracy and investigating and managing inventory transactions/discrepancies.
  • Communicate verbally and in written form with customer service, internal and external customers, multiple transportation providers, vendors, plants and other Distribution Centers, multiple levels of management, peers and individuals that comprise the shipping staff at the DC.
  • Managed approximately 85 - 125 emails per day.

Data Center Technician

Gray Matter Advisors, Inc.
08.2024 - 12.2024
  • Company Overview: - Company shut down-Monroeville, OH
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Identified and reported problem devices and replaced defective parts.
  • Entered device locations and cable connections into database.
  • Conducted regular system diagnostics for detecting potential issues, preventing significant downtime.
  • Enhanced customer experience by providing detailed documentation and timely communication regarding maintenance and upgrades.

Warehouse Coordinator

Envases Ohio
09.2021 - 08.2024
  • Oversaw shift activity for warehouse operations and assisted shift supervisors.
  • Directed forklift operators for warehouse placement and organization.
  • Maintain accurate inventory flow by consuming components in SAP and Google Doc spreadsheet updates.
  • Review open orders and close all orders at month end.
  • Maintain and troubleshoot tablets for MII system operation.
  • Maintained high standards of cleanliness throughout warehouse facility by adhering to housekeeping best practices consistently.
  • Communicated and integrated with other departments to share information and coordinate successfully.
  • Managed receipt, storage, and dispatch of goods to ensure timely delivery to customers.
  • Used forklifts and pallet jacks to relocate products.
  • Resolved conflicts between team members and addressed complaints or grievances.

Administrative Assistant/Marketing

Refrigerated Warehousing RWI
02.2020 - 11.2021
  • Assist with accounting and update employee handbook and MSDS Datasheets.
  • Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements.
  • Managed confidential information with utmost discretion and maintained strict confidentiality protocols.
  • Handled sensitive confidential information discretion integrity safeguarding privacy at all times.
  • Managed multiple tasks priorities simultaneously adapting changing needs deadlines seamlessly.
  • Expanded social media presence through regular posting schedules and audience engagement initiatives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Senior Design Consultant

Premier Surfaces
01.2019 - 01.2020
  • Increased revenue from $20,000 to $50,000 in 6 months.
  • Collaborated with clients to understand their design needs and provided tailored solutions that met their requirements.
  • Developed and maintained strong relationships with clients, resulting in a 115% increase in business.
  • Created visually appealing presentations and proposals to showcase design concepts and effectively communicate value proposition.
  • Utilized industry knowledge and trends to advise clients on the latest design styles, materials, and technologies.
  • Managed multiple projects simultaneously, ensuring timely delivery within budget constraints.
  • Conducted site visits to assess client spaces, gather measurements, and identify design opportunities.
  • Worked closely with cross-functional teams including architects, contractors, and vendors to coordinate project execution.
  • Provided ongoing support throughout the entire design process from concept development to final installation.
  • Implemented effective strategies for lead generation through networking events, referrals, and online platforms.
  • Maintained accurate records of all client interactions, sales activities, and pipeline progress using CRM software.

Account Manager

ProSource Wholesale
08.2015 - 12.2018
  • Maintain and update CRM system with member information, prospects, and order information.
  • Awarded Rookies Sales Award, Red Belt Sales Award for $300,000 of delivered product orders within 3 months as well as 12 new buying members, Blue Belt Sales Award for 80 buying members with $750,000 Delivered sales with 2 Million Dollar Sales Award.
  • Developed and maintained strong relationships with clients, resulting in a client retention rate of 95%.
  • Drove new business growth through prospecting and cold calling, resulting in a pipeline increase of 30% year-over-year.
  • Served as the main point of contact for all client inquiries and issue resolution.
  • Conducted product demonstrations and presentations to educate clients on new features or offerings.
  • Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections.
  • Increased customer engagement by implementing targeted email campaigns based on segmentation analysis results.
  • Conducted regular business reviews with clients to assess their satisfaction levels and identify areas for growth or improvement.
  • Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines.

Office Manager

DirectBuy of Atlanta NW
03.2006 - 08.2015
  • Supervised staff of Customer Service and Warehouse.
  • File transport claims, warranty issues, and resolved customer service issues.
  • Awarded Bronze Service Specialist award and $5 Million Dollar Career Merchandise Sales Award.
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
  • Implemented new software systems for project management, resulting in improved team collaboration and productivity.
  • Maintained confidential employee records, ensuring compliance with privacy regulations.
  • Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools.
  • Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks.
  • Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of 40% positive reviews.
  • Managed the office budget, tracking expenses and identifying areas for cost-saving measures.
  • Coordinated logistics for company events, including venue selection, catering arrangements, and guest accommodations.

Education

Bachelor of Science - Information Technology

Strayer University
Chamblee, GA
09.2023

Skills

  • QuickBooks
  • Warehouse Supervisor Experience
  • Account Management
  • Office Management
  • Google Docs
  • SAP
  • Warehouse Management
  • Technical Support
  • CRM Software
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Schedule coordination

Affiliations

  • Alpha Sigma Lambda - February 2023 to Present: Leadership and Honor Society
  • Phi Theta Kappa - July 2022 to Present: Honor Society
  • The National Society of Collegiate Scholars - September 2020 to Present: Scholarship, Leadership, and Service

Certification

  • Security Pro
  • CompTIA A+
  • PC Pro
  • Driver's License

Timeline

DC Coordinator

PPC Industries
01.2025 - Current

Data Center Technician

Gray Matter Advisors, Inc.
08.2024 - 12.2024

Warehouse Coordinator

Envases Ohio
09.2021 - 08.2024

Administrative Assistant/Marketing

Refrigerated Warehousing RWI
02.2020 - 11.2021

Senior Design Consultant

Premier Surfaces
01.2019 - 01.2020

Account Manager

ProSource Wholesale
08.2015 - 12.2018

Office Manager

DirectBuy of Atlanta NW
03.2006 - 08.2015

Bachelor of Science - Information Technology

Strayer University

Awards

Blue Belt Master Award - September 2018: 1. buying members, $750,000 delivered territory sales, 2 members buying over $12,500, Red Belt Sales Award - June 2018: 12 New buying members since hire, $300,000 delivered territory sales for 3 consecutive months, average purchasing greater than $1,700, Career Merchandise Sales - May 2014: $5 Million merchandise sales, Bronze Customer Service - September 2009: Customer Service Excellence

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