Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Parker

Boca Raton,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

09.2022 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Tracked customer service cases and updated service software with customer information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Identified issues, analyzed information and provided solutions to problems.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.
  • Managed file archival and information retrievals.

Care Coordinator

05.2021 - 09.2022
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.

Care Coordinator

Visiting Angles
04.2016 - 04.2021
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
  • Supported patient care excellence via planning and interpretation of programs.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Education

Criminal Justice -

Hilbert College
Hamburg, NY

Associate of Arts - Paralegal Studies

Keiser University
Fort Lauderdale, FL
04.2024

Associate of Science - Nursing

Pennsylvania Institute of Technology
Media, PA
05.2020

High School Diploma -

Neshaminy High School
Langhorne, PA
06.2011

Skills

  • Credit adjustments
  • Customer Data Confidentiality
  • Problem Resolution
  • Promotional support
  • Customer Retention Strategies
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Remote Office Availability
  • Written Communication
  • Time management abilities
  • Customer service excellence
  • Research
  • Critical Thinking
  • Microsoft Excel
  • Computer Skills
  • Follow-up skills
  • Store maintenance
  • Relationship Building
  • Report Preparation
  • Customer Relations
  • Microsoft Outlook
  • POS systems expert
  • Active Listening
  • Multitasking Abilities
  • Attention to Detail
  • Data Management
  • Project management abilities

Timeline

Customer Service Representative

09.2022 - Current

Care Coordinator

05.2021 - 09.2022

Care Coordinator

Visiting Angles
04.2016 - 04.2021

Criminal Justice -

Hilbert College

Associate of Arts - Paralegal Studies

Keiser University

Associate of Science - Nursing

Pennsylvania Institute of Technology

High School Diploma -

Neshaminy High School

Similar Profiles

CREATE PROFILE
Tracy Parker