Tracy Parks
Conway,Arkansas
Summary
An experienced, ambitious, and results-oriented medical billing and collections specialist with expertise in data entry, a/r follow-up, and problem-solving. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.
Overview
13
13
years of professional experience
Work History
Medical Billing And Collections Specialist
PCS
Conway, Arkansas
01.2016 - Current
- Assisted in preparing and submitting insurance claims for payment
- Optimized billing processes to maximize efficiency and minimize errors
- Worked with management to ensure compliance with all regulations
- Researched and resolved billing discrepancies and disputes with insurance companies
- Followed up on unpaid and/or denied claims to ensure timely payment
- Processed refunds and adjustments in accordance with company policies and procedures
- Managed the collection of delinquent accounts and maintained appropriate records
- Investigated and resolved discrepancies in patient accounts
- Provided customer service support to patients with billing and collections inquiries
- Assisted patients in understanding their financial responsibility and payment options
- Monitored and reviewed accounts for follow-up activities to ensure timely payments.
Administrative Assistant
Little Rock Cancer Clinic
Little Rock, AR
04.2011 - 12.2016
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Monitored progress on projects assigned by upper management.
- Coordinated appointments, meetings and conferences.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled confidential documents in an organized fashion according to established protocol.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Processed invoices for payment using accounting software applications.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Business Administration and Management
PULASKI TECHNICAL COLLEGE
Little Rock, AR05.2004
High School Diploma -
MORRILTON HIGH SCHOOL
Morrilton, AR05.1991
Skills
- Data Entry
- Problem-Solving
- Customer Service
- Insurance Verification
- Patient Collections
- Multi-tasking
- Electronic Health Records
- Computer Proficiency
- Charge Entry
- A/R Follow-up
- ICD-10 Coding
- HIPAA Compliance
- Document Filing
- Accounts Receivable
- Time Management
- Medical Terminology
- Payment Posting
Timeline
Medical Billing And Collections Specialist
PCS
01.2016 - Current
Administrative Assistant
Little Rock Cancer Clinic
04.2011 - 12.2016
Associate of Applied Science - Business Administration and Management
PULASKI TECHNICAL COLLEGE
High School Diploma -
MORRILTON HIGH SCHOOL
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