Tracy Patchett
DAYTONA BEACH,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Lunch Monitor
Volusia County School District
08.2023 - Current
- Improved student behavior by implementing a structured lunchtime schedule and clearly communicating expectations.
- Enhanced cleanliness in the cafeteria by conducting regular table wipe-downs and monitoring proper trash disposal.
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
- Fostered positive relationships with students, providing guidance and support during their lunch breaks.
Hospitality
Culver's Restaurant
12.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered questions about store policies and addressed customer concerns.
Server
Hilton Garden Inn Hotel
09.2017 - 05.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Patient Care Technician
AdventHealth
06.2015 - 07.2017
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Answered patient assistance calls, assessed needs and offered qualified support.
Surgical Assistant
AdventHealth
05.2014 - 06.2016
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
- Supported patients during administration of anesthesia, monitoring factors such as [Type] and [Type].
- Delivered direct care to patients under supervision of charge nurse.
Patient Care Technician
Halifax Health
02.2011 - 07.2013
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Supported patient admissions, discharges and transfers to promote team productivity.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06.1973
Skills
- Guest Services
- Performance Appraisals
- Cleaning
- Cash Handling
- Food Preparation
- Sales
- Point of Sale Systems
- Government Regulations
- Food Safety
- Quality Management
Timeline
Lunch Monitor
Volusia County School District
08.2023 - Current
Hospitality
Culver's Restaurant
12.2018 - Current
Server
Hilton Garden Inn Hotel
09.2017 - 05.2018
Patient Care Technician
AdventHealth
06.2015 - 07.2017
Surgical Assistant
AdventHealth
05.2014 - 06.2016
Patient Care Technician
Halifax Health
02.2011 - 07.2013
High School Diploma -
Pennsbury High School
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