Tracy Patten
Elk Grove,CA
Summary
- Dynamic professional with extensive experience at UC Davis Health excelling in patient support.
- Proficient in patient scheduling and rescheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction.
- Reliable and flexible, contributing effectively to team goals and patient care excellence.
- Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Patient Service Representative 2 -Neurology
UC Davis Health
10.2024 - Current
- Facilitated patient scheduling and appointment confirmations through electronic health record systems.
- Complete working knowledge of Health Care Insurance programs such as: Medi-Cal, Medicare, HMO, PPO, fee for service, and worker's compensation to obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, ancillary services, coordinate hospital admissions, and explain provisions and requirements to patients.
- Managed patient inquiries via EPIC/MyChart inbox and and resolved issues to enhance satisfaction and streamline operations.
- Collaborated with clinical staff to ensure accurate patient information and documentation compliance.
- Assisted in training new team members on standard operating procedures for patient services and system usage.
- Managed scheduling and appointment coordination for multiple healthcare providers.
PSR 2
UC Davis Health-Primary Care
01.2023 - 10.2024
- Provides customer support for patients and physician offices in regards to patient related inquiries for Primary Care Patients
- Provides referral and appointment scheduling support, refill requests, and urgent nurse assistance
- Documented patient requests and sent detailed messages to the physicians and supporting clinical staff
- Demonstrated active listening and empathetic communication while respecting privacy and confidentiality.
- Research and remediation
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Loan Closer/Customer Service Representative
Flagstar Bank, FSB
10.2020 - 01.2023
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Managed various loan closing tasks for residential loans.
- Conducted thorough post-closing audits with escrow companies to identify areas for improvement and implement necessary changes accordingly.
- Coordinated and prioritized tasks based on urgency and importance.
- Serviced loans post disbursement.
- Accepted payments and payment arrangements for monthly mortgage payments by phone. Assisted with questions, complaints and retrieval of post closing documents.
Mortgage Loan Closer
Wells Fargo Home Mortgage
09.2008 - 10.2018
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet closing deadlines consistently.
- Coordinated post-closing activities with escrow such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Stayed complaint with updated software and solutions for mortgage processing tasks.
- Completed comprehensive training on loan closing procedures and best practices.
Education
High School Diploma -
Calvine High School
Elk Grove, CA10.1997
Skills
- Proficient in prioritizing tasks
- Effective listening skills
- Meticulous attention to detail
- Clear and concise communication
- Patient-centered care
- Industry knowledge
Timeline
Patient Service Representative 2 -Neurology
UC Davis Health
10.2024 - Current
PSR 2
UC Davis Health-Primary Care
01.2023 - 10.2024
Loan Closer/Customer Service Representative
Flagstar Bank, FSB
10.2020 - 01.2023
Mortgage Loan Closer
Wells Fargo Home Mortgage
09.2008 - 10.2018
High School Diploma -
Calvine High School
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