Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tracy Patton

Jackson,GA

Summary

Dedicated customer service representative motivated to maintain customer satisfaction. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and organizational skills.

Overview

31
31
years of professional experience

Work History

Senior Service Clerk

Heritage Senior Center
08.2022 - Current
  • Greeted incoming customers and answered questions about available services.
  • Give tours of the Center.
  • Registered new members and enter them into my senior center.
  • Maintained and organized service reception area, gathering area, restrooms.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Canceled trips as need for members, and corresponded with tranist by email.
  • Created flyers for various events or announcements.
  • Updated daily lunch menu and daily activities.
  • Maintained snack bar area and the sale of products including snacks, plants, jewelry and other items for sale.
  • Maintained coffee bar area.
  • Filled in as needed with games and activities for members.
  • Scheduled appointments for massage and AARP classes.
  • Verified all appointments for massage and AARP classes scheduled for the week.
  • Registered members for weekly trips.
  • Printed out weekly reports for transit rider's, and verified rider's daily from transit check off list.
  • Printed all forms and documents needed for new members.
  • Responded to customer calls and emails to answer questions about services and various questions them may have.
  • Made pictures of all events and various activities that is held at the center or outside of the center.
  • Updated Facebook of all activities, events or announcements.
  • Worked the Heritage Senior Center 2023 Spring Fling event.
  • Prepared rooms for different classes.
  • Directed transit rider's to their busses as needed.
  • Available anywhere I am needed- helping members with personal needs or any questions the may have. Being available for any emergency situations.
  • Exhibited high energy and professionalism when dealing with members and staff.

Office Administrator

Innvision Hospitality
06.2019 - Current
  • My responsibilities are to provide administrative support to the Administrative Services Department and Executive Team Members
  • The Office
  • Administrator works with a diverse group of important external callers and visitors, as well as internal contacts at all levels of the organization
  • Independent judgement is required to plan, prioritize and organize workload to ensure organizational effectiveness and efficiency of the business office operation.

Master Hair Stylist- Parlour Salon & Colour Bar

10.2015 - Current
  • Responsible for servicing clients with haircuts, new styles, hair color that includes foiling, and perms
  • Also, advise on hair and skin care products then assist in checking Tracy Patton
  • Tm.Patton@Hotmail.com (770)-630-2408 them out at the register
  • This is my job description for each of the hair salons listed below.

Business Development Associate

Innvision Hospitality
03.2018 - 05.2019
  • As a business development associate, my responsibilities include supporting a team of outside sales consultants and their projects
  • I send the outside sales consultants weekly leads that increase business
  • Other responsibilities include managing data entered in our
  • Dynamics 360 system and tracking updates of the projects.

Studio Red
08.2011 - 10.2015

Salon

07.2008 - 08.2011

Alex Ficco Salon
06.2005 - 06.2008

Solace Center
06.2002 - 06.2005

Title Clerk

Henry County Tax and Tag Office
09.1997 - 05.1998
  • Responsible for processing titles and tag applications for customers, and also providing customer service via mail and counter service.

Lead Customer Service Representative

National Linen Service
08.1992 - 09.1997
  • Responsible for incoming calls, and a proactive contact
  • Furnished reports, graphs, and customer service satisfaction surveys, in the linen supply division
  • Also responsible for sales to healthcare and hospitality markets
  • Generated and maintained monthly sales quotas
  • Handling customer complaints and customer satisfaction survey calls.

Education

Real Estate

Atlanta Partners/ Keller Williams
Fayetteville, GA

Master Cosmetologist - Cosmetology

Griffin Technical College
Griffin, GA
06.1987

High School diploma -

Henry County High School
McDonough, GA
06.1984

Skills

  • Service oriented
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Strong multitasker
  • Consult with clients to evaluate needs and determine best options

Additional Information

  • salons that I worked for as the head over co-worker for keeping the salon clean, taking inventory, and keeping track of the products that needed to be ordered.

Timeline

Senior Service Clerk

Heritage Senior Center
08.2022 - Current

Office Administrator

Innvision Hospitality
06.2019 - Current

Business Development Associate

Innvision Hospitality
03.2018 - 05.2019

Master Hair Stylist- Parlour Salon & Colour Bar

10.2015 - Current

Studio Red
08.2011 - 10.2015

Salon

07.2008 - 08.2011

Alex Ficco Salon
06.2005 - 06.2008

Solace Center
06.2002 - 06.2005

Title Clerk

Henry County Tax and Tag Office
09.1997 - 05.1998

Lead Customer Service Representative

National Linen Service
08.1992 - 09.1997

Real Estate

Atlanta Partners/ Keller Williams

Master Cosmetologist - Cosmetology

Griffin Technical College

High School diploma -

Henry County High School

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