Tracy Pearson
Dickson,TN
Summary
- Proactive, detail-oriented professional who utilizes prioritization and leadership skills to effectively balance competing time demands. Knowledgeable in applying negotiating techniques that focus on providing customer satisfaction. Record of establishing supportive relationships at all levels in the organization to achieve desired results. Specific areas of expertise:
- Customer Support
- Management/Supervisory
- Effective Verbal/Written Communication
- Administrative Operations
- Performance Management
- Detail Oriented
- Cultivating Positive Relationships
- Organizing, Planning, and Prioritizing
Recent graduate with foundational knowledge in medical coding and billing with hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Educational Assistant
Charlotte Elementary School
02.2024 - Current
- Supported classroom activities to enhance student engagement and learning outcomes.
- Facilitated small group instruction to reinforce core curriculum concepts and skills.
- Monitored student behavior and provided constructive feedback to promote positive interactions.
- Collect and analyze data for 30+ students to implement a reading intervention for each student.
Operations Manager, Full Time 40 Hours per week
Little Miss Petals Boutique
08.2015 - Current
- Responsible for the daily operations of the boutique and increase the productivity and efficiency.
- Prepare and respond to customer service requests.
- Responsible for designing custom embroidery.
- Managing and performing daily maintenance checks.
- Connecting with new business contacts to market our products.
- Schedule all incoming and outgoing mail pickups to meet timeline requirements by all third-party sellers.
- Produce new product ideas 3-6 months in advance to ensure a wide selection of products for customers.
- Monitor inventory and place orders when needed.
- Operate embroidery, vinyl, and spangle machines to fulfill custom orders.
Shipping Manager, Full Time 40 Hours per week
Creating the Difference
09.2019 - 03.2020
- Responsible for full range of inventory shipments both with wholesale and retail accounts.
- Ship orders within a timely manner through multiple shipping carriers.
- Ensure each order is packed correctly and accurately.
- Keep shipping supplies and inventory always stocked.
- Stay up to date on all shipping policies.
- Make sure all package pickups are completed before leaving for the workday.
Embroidery Operator, Full Time 40 Hours per week
M Plus Embroidery
09.2018 - 06.2019
- Responsible for embroidery and customer service.
- Perform daily, weekly, and monthly maintenance checks.
- Embroider specific items as requested according to contracted work orders.
- Package and ship orders using UPS Worldwide, USPS.com and local courier services.
- Responsible for incoming garments.
- Provide a great customer service experience.
- Properly thread each machine with the correct thread color for each assigned job.
- Follow safety procedures and protocols.
Air Defense Battle Management System Operator (14G), Full Time
United States Army
11.2011 - 02.2015
- Responsible for responding quickly and efficiently to the needs of the United States Army.
- Worked together in 4 person teams to set up equipment needed to prep for field exercises and certify for required testing.
- Assisted senior leadership in assembling information to prepare for weekly presentations.
- Organized and recorded personnel files for over 100 service members.
- Supervised 20 employees and resolved conflicts in the workplace.
- Assisted senior leadership with managing scheduled events such as range events and field exercises to prepare for deployment.
- Operation and maintenance of equipment to ensure functionality.
Front Line Supervisor, 40 Hours per week
BJ's Wholesale Club
12.2008 - 10.2011
- Responsible for providing direction, and assisting all front line employees with daily job tasks that are assigned for each area.
- Supervise 30 employees daily.
- Issue employee specific cash values to perform job duties.
- Coordinate, schedule, and track employee breaks.
- Advertise and promote sales for club members.
- Resolved conflict within the workplace.
- Answered phone calls for main phone line.
Cashier, Part Time 20-32 Hours per week
BJ's Wholesale Club
11.2007 - 11.2008
- Responsible for providing excellent customer service to club members.
- Handled $2,000 in cash, checks, credit, and debit transactions.
- Assisted customers in lifting large items.
- Locate specific items for customers.
- Cultivated and maintained strong customer relationships.
Education
Medical Coding & Billing Certificate -
Bryant & Stratton College
01.2023 - 03.2024
Master of Business Administration - Human Resources Management
Excelsior College
12.2019
Associate of Health Information Technology - undefined
Seminole State College
05.2017
Bachelor of Science - Business Management and Organization
University of South Florida
05.2010
Skills
- ICD-10 coding
- CPT coding
- Data analysis
- Attention to detail
- Team leadership
- Time management
- Communication skills
- Medical coding ethics
Certification
- Certified Professional Coder (CPC-A)
- AAPC Member
Timeline
Educational Assistant
Charlotte Elementary School
02.2024 - Current
Medical Coding & Billing Certificate -
Bryant & Stratton College
01.2023 - 03.2024
Shipping Manager, Full Time 40 Hours per week
Creating the Difference
09.2019 - 03.2020
Embroidery Operator, Full Time 40 Hours per week
M Plus Embroidery
09.2018 - 06.2019
Operations Manager, Full Time 40 Hours per week
Little Miss Petals Boutique
08.2015 - Current
Air Defense Battle Management System Operator (14G), Full Time
United States Army
11.2011 - 02.2015
Front Line Supervisor, 40 Hours per week
BJ's Wholesale Club
12.2008 - 10.2011
Cashier, Part Time 20-32 Hours per week
BJ's Wholesale Club
11.2007 - 11.2008
Master of Business Administration - Human Resources Management
Excelsior College
Associate of Health Information Technology - undefined
Seminole State College
Bachelor of Science - Business Management and Organization
University of South Florida