Tracy Peeples
Murfreesboro,TN
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant Sr
Meharry Medical School
06.2023 - Current
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Coordinated scheduling and logistics for departmental meetings, ensuring seamless communication among team members.
- Developed training materials for onboarding new hires, enhancing workforce productivity and knowledge retention.
- Managed correspondence and communications, maintaining professional relationships with internal and external stakeholders.
- Improved data entry processes by adopting new software tools, increasing overall efficiency of administrative tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Senior Administrative Assistant
Addison Group
09.2022 - 06.2023
- Streamlined office procedures, enhancing workflow and reducing administrative bottlenecks across departments.
- Developed and maintained filing systems, ensuring easy access to critical documents and improving information retrieval speed.
- Led training sessions for new administrative staff, fostering team competence and promoting best practices in office operations.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Implemented process improvements that reduced repetitive tasks, allowing focus on higher-priority responsibilities within the team.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
Receptionist/ Admissions Assistant
Shields Nursing Center
04.2015 - 06.2017
- Prepare, record, check over and proofread correspondence and relevant material
- Record and prepare minutes of meetings
- Organize travel schedules and book reservations for managing staff
- Greeting Customers, vendors, and families
- Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
- Set up and uphold manual and automated information filing systems
- Order workplace supplies and maintain records of inventory
- Admitting Patients into facility
- Key Accomplishments
- Trained other staff on admissions which resulted in a small increase in admissions
- Achieved Employee of the Month Award – June 2015
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments and personnel.
- Maintained accurate patient records, updating information in electronic health record systems.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Assisted in training new reception staff, fostering a collaborative team environment and operational consistency.
- Implemented process improvements that streamlined appointment scheduling and reduced wait times for patients.
- Handled sensitive information with confidentiality, adhering to HIPAA regulations to protect patient privacy.
- Developed strong relationships with patients and families, providing compassionate support during visits to the center.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Criminal Justice
Merritt College
Oakland, CA09-2014
No Degree - Criminal Justice
Heald College
Hayward, CA01.2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Certification
FERPA Certificate: FERPA for Colleges and Universities (ADA Accessible
FERPA 101 Certificate: FERPA 101 for Local Education Agencies(ADA Accessible)
FERPA 201: Data Sharing (ADA Accessible)
Timeline
Administrative Assistant Sr
Meharry Medical School
06.2023 - Current
Senior Administrative Assistant
Addison Group
09.2022 - 06.2023
Receptionist/ Admissions Assistant
Shields Nursing Center
04.2015 - 06.2017
No Degree - Criminal Justice
Merritt College
No Degree - Criminal Justice
Heald College
Qualifications include
- Over 5 years of varied and increasingly responsible experience in secretarial capacities
- Highly skilled in greeting customers and answering phone calls
- Proven ability to handle multiple, competing priorities in an effective manner
- Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation