Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACY PENNINGTON

FISHERS,IN

Summary

Dynamic Center Manager with a proven track record at Regus, for 28 years enhancing customer satisfaction and retention through expert operations management and staff leadership. Skilled in facility management and sales proficiency, I achieved significant revenue growth and resolved client concerns with effective solutions. My approach emphasizes teamwork, customer service, and strategic relationship building for optimal efficiency. I have also have die the onboarding.

Overview

29
29
years of professional experience

Work History

Center Manager

Regus
08.1996 - Current
  • Oversaw daily operations to maintain high standards of service delivery.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.


Education

High School Diploma -

Richmond High School
Richmond, IN
05-1984

Skills

  • Operations management
  • Staff leadership
  • Facility management
  • Sales proficiency
  • Customer service
  • Hiring and onboarding
  • Relationship building
  • Customer relations
  • Teamwork and collaboration
  • On Boarding
  • Customer retention
  • Revenue growth

Timeline

Center Manager

Regus
08.1996 - Current

High School Diploma -

Richmond High School
TRACY PENNINGTON