Tracy Pennington-Dotson
Carrollton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loss Mitigation
Mr. Cooper
12.2019 - Current
- Receive calls through an inbound queue or outbound campaign acting as a single point of contact for customers seeking mortgage assistance.
- Creating plans to avoid foreclosure including repayment plans, modifications, forbearance, short sale and deed and lieu.
- Administer all aspects and knowledge of escrow compliance, analysis, taxes and insurance.
- Collection on payments.
- Maintain privacy and security requirements established by RESPA regulatory agencies.
- Compliance with FDCPA guidelines.
Director
I-Style Experience
06.2011 - Current
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
Front Desk Clerk
West Cancer Clinic
10.2016 - 03.2018
- Sorted, received, and distributed mail correspondence between departments and personnel..
- Communicated with patients, ensuring that medical information was kept private.
- Maintained up-to-date information in electronic medical records software.
- Maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Admissions Respresentative
Baptist Memorial Hospital-Memphis
12.2015 - 12.2017
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Education
Associate of Applied Science - Criminal Justice
St.Louis Community College -Forest Park
St.Louis Missouri05.1991
Skills
- Mortgage Servicing Understanding
- Active Listening
- Managing Multitasks
- Time Management
- Customer Service
- Conflict Resolution Techniques
- Verbal and Written Communication
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Certification
- Licensed Adjuster - 2019-present
- Licensed Cosmotology - 2004-present
Timeline
Loss Mitigation
Mr. Cooper
12.2019 - Current
Front Desk Clerk
West Cancer Clinic
10.2016 - 03.2018
Admissions Respresentative
Baptist Memorial Hospital-Memphis
12.2015 - 12.2017
Director
I-Style Experience
06.2011 - Current
Associate of Applied Science - Criminal Justice
St.Louis Community College -Forest Park
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