Summary
Overview
Work History
Education
Skills
Timeline
Generic
TRACY PEREZ

TRACY PEREZ

SUMNER,Illinois

Summary

Dynamic professional with a proven track record in customer relations and small business operations at Tracy's Travels LLC. Expert in relationship building and verbal communication, enhancing customer satisfaction through exceptional service. Recognized for effectively managing classroom behavior as a Substitute Teacher, fostering a positive learning environment.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

5
5
years of professional experience

Work History

Owner and Agent

Tracy's Travels LLC
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately. efficiently and on time.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Substitute Teacher, K-12

Red Hill Unit 10
08.2020 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Customer Service Cashier

Dairy Dee
03.2020 - 03.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

General Studies

Wabash Valley College
Mount Carmel, IL
05-2009

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner and Agent

Tracy's Travels LLC
01.2021 - Current

Substitute Teacher, K-12

Red Hill Unit 10
08.2020 - Current

Customer Service Cashier

Dairy Dee
03.2020 - 03.2023

General Studies

Wabash Valley College