Tracy Perry

• Collections for medical accounts
• Was high collector two month in a row, then from month to months.

• Completed daily orders with expert picking and packing of shipments.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Complied with safety, health and environmental regulations as prescribed by law.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Monitored outgoing packages for proper labels and accurate address information.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

• Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
• Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
• Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
• Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Monitored office supplies by checking inventory and placing orders.

• Working with K12 customers and students.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Understood each target customer's business model, mapped out organization and identified unique technology needs.
• Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.

Managed 15 person team in Telecommunications and closing of monitary issues.

• Greeted people, took care of hotel during shift was a lone agent
• Cashier

• Went through school to become a tax preparer.

• 2010 Call Center Company
• I performed sales, closing accounts and 3/2013 securing monetarily forms of payment, Customer Service, Receptionist
• Morristown TN
• Inventory, sales

• Answered phones kept up with lottery machine and sales
• Ticket inventory controlmanager
• Kept a quality controlled cigar room for high cost cigars, dealing with customers (customer service) Johnson City

• 6/2008 Vacation call center
• Started in selling vacations, to scheduling customers to book their vacation, customer service, Receptionist
• Johnson City 2/2007 Mountain Area Communication

• Issues customers to book their vacation, customer service

• Of telecommunications company that sold magazines for a period of 1 to 5 years contracts
• Morristown TN

• Started company from ground floor up.

• Scheduling, walk through , Purchasing.