Tracy Peters
Norwich
Summary
Results-focused manager with expertise in staff scheduling, inventory management, and compliance enforcement. Proven ability to enhance operational efficiency and drive customer satisfaction across multiple locations.
Overview
17
17
years of professional experience
Work History
Manager
Dunkin' Brands
Uncasville
07.2008 - 12.2025
- Managed daily operations and staff scheduling for multiple locations.
- Trained and mentored team members on service standards and procedures.
- Implemented inventory management practices to optimize stock levels.
- Ensured compliance with health and safety regulations across all stores.
- Oversaw customer service initiatives to enhance guest satisfaction.
- Facilitated communication between corporate headquarters and store teams.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Cranston East High School
Cranston, RI06-1995
Skills
- Staff scheduling
- Inventory management
- Compliance enforcement
- Customer service
- Vendor negotiation
- Operational efficiency
Timeline
Manager
Dunkin' Brands
07.2008 - 12.2025
High School Diploma -
Cranston East High School