TRACY PETLESKI RN DNP, PMHNP-BC, CNL-BC

• Completed daily client rounds and tracked client movements.
• Developed and deepened relationships with fellow staff members to enhance team collaboration.
• Documented behavioral incidents thoroughly to keep accurate records.
• Educated clients on important life skills, housekeeping and food preparation.
• Assisted with execution of client activities, support groups and field trips.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Completed patient reports daily and submitted to management for evaluation.
• Effectively managed daily charting for each patient.

• Operational Flow leader 724 Acute Care facility
• Operational Flow leader Greater Charlotte Market
• Lead daily Leadership meeting
• Day-to day Manager of Patient Placement team members
• Written and oral communication with executive leadership
• Managed FY budget
• Managed Productivity at 109 %
• Managed staffing and scheduling- API
• Hired quality team members into vacant positions
• Coaching and counseling
• Performed Annual evaluations
• Performed behavioral feedback and developed action plans
• Maintained Annual education records
• Maintained regulatory documents
• Written and oral communication with all facility leaders
• Created communication strategies to meet client objectives
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Supported Novant Health in operational improvements and resolution of Capacity, Patient Flow and Patient Placement problems to deliver top-notch customer service
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Proactively identified and solved complex problems impacting operations management and business direction
• Led team of 12 team members engaged in delivering assistance to customer service department on daily basis

• House Supervision- day to day hospital operations
• Service recovery-staff, patient's and business partners
• Daily bed meeting
• House staffing
• Notification of call teams
• Strategic problem solving- facility
• Dispute resolution
• Communication executive leadership
• Proactively identified and solved complex problems impacting operations management and business direction
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Supported Nursing Administration in operational improvements and resolution of day-to day problems to deliver top-notch customer service
• Maintained and completed required documentation and reports to comply with clinical programming.
• Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
• Assessed and evaluated client needs to deliver appropriate level of care in treatment continuum.

Emergency department: charge nurse, mentor, preceptor, and staff nurse

• Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care
• Administered medications, tracked dosages and documented patient conditions
• Educated patients and families on treatment strategies and at-home care
• Developed care plans complete with effective nursing measures to improve patients' mental and physical health
• Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses
• Delivered extensive training to newly hired employees and student nurses, offering insight and assistance related to emergent situations
• Developed and adapted individualized treatment plans according to patient recovery goals
• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services

• Mobile Medical ICU charge nurse and staff nurse Outcomes Management: Presbyterian Hospital Novant Health Medical
• Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
• Treated patients with strokes, head traumas, comas and intracranial hematomas

• Data collection and Analysis: National Registry of Acute Myocardial Infarctions ( NRMI2-4) database, Society of Thoracic Surgery (STSS) database, Mid Carolina Cardiology (MCC) peer review, Mecklenburg Emergency Medical Associates (MEMA) peer review, Trauma peer review.

Educator: Graduate and Undergraduate faculty. BSN, Accelerated BSN, Online BSN, Clinical Nurse Leader MSN, Nursing Administration MSN and Nurse Educator.

• Continuously improved course curricula, content and materials to maintain currency with changing demands and technological advancements
• Contributed subject matter expertise toward improving overall training program and skills displayed by student nurses
• Evaluated students to identify knowledge gaps and conduct thorough assessments
• Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits

• Staff nurse: High Risk Antepartum- Postpartum, High Risk Nursery and Labor & Delivery.