HD Parts Specialist
Peterbilt of Louisiana Inc.
Baton Rouge, LA
09.2016 - Empolyed
- Maintained parts system with current order and sales data.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Supported service department by expertly pulling parts and updating records.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Provided customers with technical advice regarding parts information and availability.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Collaborated with management team members on special projects related to improving processes within the department.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Communicated product expertise and department process improvements to meet organizational goals.
- Coordinated and executed daily parts deliveries to local businesses.
- Managed employee schedules and daily assignments.
- Managed returns from customers, verifying part numbers and condition prior to restocking or returning to vendor.