Summary
Work History
Education
Skills
Certification
Timeline
Volunteer

Tracy Phillips

Spartanburg,SC

Summary

Professional in customer service ,adept at managing day-to-day operations and . Known for fostering team collaboration and delivering consistent results in customer satisfaction and operational efficiency. Equipped with skills in inventory control, conflict resolution, and adapting to changing demands.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.

Work History

Merchandiser

Driveline Merchandising
06.2024 - Current
  • Executed product placement strategies to enhance visibility and drive sales performance.
  • Analyzed inventory levels to ensure optimal stock availability and reduce out-of-stock situations.
  • Collaborated with store management to implement promotional displays aligned with brand standards.
  • Conducted regular audits of merchandise to maintain compliance with planograms and quality standards.
  • Trained new team members on merchandising best practices and operational procedures for efficiency.
  • Developed strong relationships with retail staff to facilitate effective communication and coordination of merchandising efforts.
  • Utilized POS systems for tracking sales data, informing future merchandising decisions and improvements.
  • Assisted in the execution of seasonal resets and store layout changes to maximize customer engagement.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Streamlined restocking process, reducing time from shipment arrival to floor display.
  • Facilitated training sessions for new merchandisers, improving team skills and performance.
  • Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
  • Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.

Delivery Driver

DoorDash
09.2022 - Current

Tracy’s Private Cleaner Services

Self Employed Services
02.2008 - Current
  • Managed cleaning schedules to ensure timely completion of tasks and high-quality service delivery.
  • Trained new team members on cleaning protocols and safety procedures to maintain a safe work environment.
  • Conducted quality inspections to verify adherence to cleaning standards and client expectations.

Assistant Store Manager

Dollar General
08.2013 - 03.2021
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored associates to improve team performance and customer service skills.
  • Implemented inventory control measures to enhance stock accuracy and reduce shrinkage.
  • Analyzed sales data to identify trends, driving promotional strategies to increase revenue.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma - General High School Curriculum

cornerstone christian
townsend, GA

Skills

  • Teamwork and collaboration

  • Punctual and reliable
  • Problem-solving
  • Time management skills
  • Loading and unloading
  • Valid Driver's license

  • Positive attitude
  • Customer service
  • Leadership and team building
  • Operations management
  • Team player
  • Problem resolution
  • Efficient multi-tasker
  • Effective leader
  • Training and coaching
  • Staff management
  • Customer relations
  • Relationship building
  • Inventory control
  • Customer relationship management

Certification

Certification Title Issuing Organization Completion Date Expiration Date

Timeline

Merchandiser

Driveline Merchandising
06.2024 - Current

Delivery Driver

DoorDash
09.2022 - Current

Assistant Store Manager

Dollar General
08.2013 - 03.2021

Tracy’s Private Cleaner Services

Self Employed Services
02.2008 - Current

High School Diploma - General High School Curriculum

cornerstone christian
Tracy Phillips