Tracy Pillsbury
Social Worker
Oconto,WI
Summary
Dedicated social worker with a proven track record at Willow Creek Behavioral Health, skilled in client advocacy and case management. Expert in coordinating community resources and fostering client self-sufficiency. Known for compassionate support and maintaining confidentiality, while effectively collaborating with multidisciplinary teams to enhance service delivery and client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Worker
Willow Creek Behavioral Health
07.2024 - Current
- Assisted clients in accessing community resources and support services.
- Documented case notes and maintained accurate records of client interactions.
- Facilitated groups to help clients gather tools to help them manage their mental health needs.
- Created discharge plans for continuation of care.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
Information and Assistance Specialist
ADRC of the Wolf River Region
03.2022 - 05.2024
- Analyzed client feedback to identify areas for program improvement and implemented necessary changes.
- Collaborated with local agencies to streamline referral processes, increasing efficiency in service access.
- Conducted in-depth market research for identifying new business opportunities.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Housing Case Manager
Newcap
11.2021 - 03.2023
- Coordinated with community resources to secure housing options for vulnerable populations.
- Conducted comprehensive assessments to determine eligibility for housing assistance programs.
- Advocated for clients in securing necessary documentation and navigating complex housing processes.
- Maintained accurate case notes and documentation, ensuring compliance with organizational standards.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
Ongoing Case Manager
Marinette County Department of Health and Human Services
06.2017 - 10.2022
- Conducted comprehensive assessments to identify client needs and develop tailored case management plans.
- Coordinated services across multiple agencies to ensure seamless support for clients' complex needs.
- Facilitated communication between clients, families, and service providers to promote collaborative problem-solving.
- Maintained strict confidentiality while handling sensitive client information and records.
- Identified resources and made appropriate referrals for clients to achieve their goals.
- Provided ongoing support, guidance, and education to clients throughout the case management process.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of case management.
Education
Bachelor of Science - Social Work
University of Wisconsin, Green Bay
Green Bay, WI05-2016
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Cooperative
- Client confidentiality
- Empathy building
- CPR, first aid, AED
- Confidential case documentation
- Referrals and networking
- Multicultural competence
- Community resources
Certification
- Licensed social worker - 2024 - Current
Timeline
Social Worker
Willow Creek Behavioral Health
07.2024 - Current
Information and Assistance Specialist
ADRC of the Wolf River Region
03.2022 - 05.2024
Housing Case Manager
Newcap
11.2021 - 03.2023
Ongoing Case Manager
Marinette County Department of Health and Human Services
06.2017 - 10.2022
Bachelor of Science - Social Work
University of Wisconsin, Green Bay
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