Tracy Pitt
Tallahassee
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Customer Support / Client Support
Natural Bridge Learning Solutions
Tallahassee
05.2019 - Current
- Handled high-volume support requests, ensuring quality and timely responses.
- Resolved escalated customer issues by identifying root causes and coordinating with internal teams
- Facilitated communication between clients and internal teams to ensure clarity and alignment.
- Managed client onboarding processes and documentation.
- Created client engagement strategies to improve satisfaction and retention.
- Coordinated regular check-ins to strengthen client relationships.
- Maintained detailed records in CRM/ticketing systems
- Provided training sessions for staff on client management tools.
Operations Manager, Customer Experience
Conduent
Tallahassee
04.2016 - 04.2019
- Managed daily operations to optimize customer service delivery across multiple platforms.
- Facilitated regular communication between clients and internal teams to ensure alignment.
- Provided customer support via phone, email, and chat
- Assisted with account issues, troubleshooting, and general inquiries
- Identified complex cases for escalation to senior staff
- Followed workflows and provided feedback that informed process improvements.
- Developed project plans using project management software tools.
- Managed client project timelines and deliverables effectively.
VP of Client Engagement
LearnSomething/Xerox
Tallahassee
12.2007 - 04.2016
- Led cross-functional teams to ensure project alignment and timely delivery.
- Coordinated stakeholder communication to streamline decision-making processes.
- Managed multiple projects with competing deadlines simultaneously.
- Oversaw daily operations and coordinated resources to optimize workflow.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Resolved inquiries efficiently, consistently meeting performance metrics.
- Facilitated training sessions for team members to enhance project understanding.
- Trained and mentored staff on best practices and safety protocols.
- Improved problem-solving skills by addressing challenges in group settings.
Education
Associate of Arts - General
Tallahassee Community College
Tallahassee, FL03-2026
Skills
- B2B & B2C support
- Ticketing systems
- CRM Systems
- Escalation resolution
- Knowledge base support
- Onboarding Support
- Customer Engagement
- Issue resolution
- Workflow improvement
- Process improvement
- Problem analysis
- Cross-functional Collaboration
- Critical thinking
Additional Information
Available for remote, contract, or part-time opportunities
Timeline
Customer Support / Client Support
Natural Bridge Learning Solutions
05.2019 - Current
Operations Manager, Customer Experience
Conduent
04.2016 - 04.2019
VP of Client Engagement
LearnSomething/Xerox
12.2007 - 04.2016
Associate of Arts - General
Tallahassee Community College