Tracy Pittman
Summary
Enthusiastic Office Manager eager to contribute to team success through hard work , attention to detail and excellent organizational skills. Clear understanding of leadership, management and training in healthcare. Motivated to learn, grow and excell in practice management.
Professional with strong experience in patient account management, skilled at ensuring accurate billing and efficient revenue cycle processes. Known for effective collaboration with team members and adapting to changing needs to achieve results. Expertise includes billing systems, insurance claim processing, and patient communication. Dependable and focused on delivering high-quality outcomes in healthcare environment.
Overview
18
18
years of professional experience
Work History
Patient Account Specialist
Tri-State Community Health Center
02.2022 - Current
- Processed patient accounts and ensured accurate billing for services rendered.
- Resolved discrepancies in insurance claims through detailed analysis and communication with providers.
- Collaborated with healthcare teams to streamline account management processes and improve patient satisfaction.
- Contributed to departmental goals for lowering A/R days by prioritizing accounts based on aging reports, taking appropriate action steps to expedite collections or adjustments as needed.
- Trained new staff on billing procedures and software systems, enhancing team efficiency.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Posted payments and processed refunds.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
Practice Manager
Premier Spine And Sports Medicine
06.2018 - 05.2020
- Managed daily operations
- Payroll
- Developed policies and procedures for effective practice management
- On boarding of medical providers to include licensing and submission to board and state
- Assisted in opening physical therapy department and fluoroscopy procedure room to include licensing, credentialing and inspections
- On boarding of EMR system
- Weekly cash deposits
- Marketing
- Provided outstanding support to staff and medical providers which helped improve process flow and boosted efficiency
- Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Interview potential candidates, yearly evaluations or disciplinary action
Assistant Center Manager
National Spine And Pain Centers
01.2008 - 04.2018
- Managed administrative operations
- Reconciled daily EMR charge entry for proper coding and compliance
- Assisted in scheduling appropriate coverage and utilization of administrative staff
- Worked with physicians, nurses and medical staff to ensure constant quality of patient care, staffing and smooth operations
- Interview potential candidates, yearly evaluations or disciplinary action
- Performed accounts receivable collections for past due accounts by conducting collection calls
- Directed and motivated office staff to deliver exceptional internal customer support
- End of day cash closing, Weekly bank deposits
- Served as floating manager
Education
High School Diploma -
James Rumsey
Skills
- Strong verbal skills
- Superb customer service skills
- Electronic health records
- Strong financial & analytic skills
- Marketing
- HIPAA compliance
- Verbal and written communication
- Collections experience
- Patient account management
- Insurance verification
- Medical terminology
- Medical billing expertise
- Payment processing
- Administrative support
- Medical billing
- Regulatory compliance
- Insurance collaboration
- Debt collection strategies
- Claims resolution
- Excellent judgment
- Insurance billing
- Follow-up skills
Timeline
Patient Account Specialist
Tri-State Community Health Center
02.2022 - Current
Practice Manager
Premier Spine And Sports Medicine
06.2018 - 05.2020
Assistant Center Manager
National Spine And Pain Centers
01.2008 - 04.2018
High School Diploma -
James Rumsey
Other
References available upon request.