Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Platt

Oxford,IN

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

6
6
years of professional experience

Work History

Receptionist

Valley Oaks Care Center
Otterbein, IN
03.2024 - 06.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Transportation Driver

Area IV Agency On Aging And Community Action Programs
Lafayette, IN
08.2021 - 03.2024
  • Performed daily pre-trip inspections to ensure the safety of vehicles.
  • Provided excellent customer service by responding promptly to inquiries or complaints from clients.
  • Reported any incidents or accidents involving company vehicles to management immediately.
  • Utilized GPS navigation systems to plan optimal routes for each trip.
  • Conducted regular maintenance checks on vehicles such as changing oil, checking brakes.
  • Interacted courteously with customers when delivering goods or services.

Receptionist

Benton Community Food & Service Co-op
Oxford, IN
09.2018 - 06.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered and directed incoming calls using multi-line telephone system.

Education

General

William Henry Harrison High School
West Lafayette, IN
05-1989

Skills

  • Scheduling
  • File Management
  • Technical Support
  • Data Entry
  • Multi-Line Telephone Systems
  • Bookkeeping

Timeline

Receptionist

Valley Oaks Care Center
03.2024 - 06.2024

Transportation Driver

Area IV Agency On Aging And Community Action Programs
08.2021 - 03.2024

Receptionist

Benton Community Food & Service Co-op
09.2018 - 06.2022

General

William Henry Harrison High School

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Tracy Platt