Tracy Pogue

I aided students in signing up for classes with the computers, I taught students how to get to student email assigned by the school, I showed students how to get on blackboard.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.

I sat at desk answered calls, to direct calls, traffic to proper buildings, such as class training, childcare, senior food program. Some light filing of paperwork for classes.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Strengthened relationships with clients through empathetic communication and genuine concern for their needs.
• Streamlined communication channels by collaborating with team members to address customer needs effectively.
• Provided valuable input during team meetings, offering suggestions for improvements in processes and overall customer service delivery methods.

I basically answered or placed calls to generate leads to lawncare and maintenance. Your placed in a room with phones and you are to place calls to ask if they would like an estimate of lawncare from Trugreen.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.