Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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Tracy Poindexter

Vancouver,WA

Summary

Looking to fill a position in a professional environment where I can continue to build relationships within the veterinary community and facilitate communication between my hospital and referring partners.

Overview

19
19
years of professional experience

Work History

Referral Coordinator

Pacific NW Pet ER & Specialty
07.2022 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients & referring clinics.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Customer Service Representative

Pacific NW Pet ER & Specialty
07.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Residential Job Coordinator

Entek Corporation
10.2018 - 09.2020
  • Scheduling technicians for service calls, layouts, and installations, Ordering equipment for commercial, service, and residential projects, Purchasing permits for job sites, Scheduling inspections, Organizing and updating job files, Creating and sending closeout warranty packets to customers, Providing exceptional customer service

FOH Manager

Mill Creek Pub
01.2015 - 01.2018
  • Developed a training system, Trained 10+ servers, Responsible for hiring new servers and hosts, Created a service guide, Scheduled all FOH employees, Re-designed a bar menu, Created menu for dogs to increase revenue, Experience with Quickbooks, Co-developed server audit checklist

Server

McGrath’s Sea Food Restaurant
01.2010 - 01.2013
  • Provide exceptional customer service, Work as a team member through multi-tasking and dining room management, Engage in quick decision making and problem solving, Provide leadership through communication and people skills, Engage in time management by being goal oriented while emphasizing on excellence service

Lead Hostess

Billygan’s Roadhouse Restaurant
01.2005 - 01.2009
  • Acted as lead hostess and was responsible for hiring new hostesses, trained them, assigned duties and schedule floor plan, Acted as food expediter and was responsible for assisting servers and delivering food to tables, Acted as server and cocktail waitress where I learned to multi-task, make quick decisions, and develop communication/interpersonal skills

Education

Bachelor’s Degree in History -

Concordia University
05.2011

High School Diploma -

Battle Ground High School
01.2004

Skills

  • Skilled in Microsoft Word, Excel, and PowerPoint
  • Skilled in time management processes
  • Ability to communicate effectively through both written and oral methods
  • Ability to adapt to new processes and time sensitive requirements
  • Knowledge of conventional research methods
  • Knowledge of the English Language including rules of composition and grammar
  • Medical Terminology Certification
  • Leadership and Communication training from Talent Unleashed

Activities

Senator within the Association of Students in Concordia University, 01/01/10, 12/31/11, Represented my constituents by bringing attention to their needs and opinions. Voted on how our school’s budget be spent Voted on whether or not certain clubs should be recognized through the eyes of Concordia University

References

Available Upon Request

Timeline

Referral Coordinator

Pacific NW Pet ER & Specialty
07.2022 - Current

Customer Service Representative

Pacific NW Pet ER & Specialty
07.2021 - 07.2022

Residential Job Coordinator

Entek Corporation
10.2018 - 09.2020

FOH Manager

Mill Creek Pub
01.2015 - 01.2018

Server

McGrath’s Sea Food Restaurant
01.2010 - 01.2013

Lead Hostess

Billygan’s Roadhouse Restaurant
01.2005 - 01.2009

Bachelor’s Degree in History -

Concordia University

High School Diploma -

Battle Ground High School

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Tracy Poindexter