Delaney Dortch
Fort Gibson,OK
Summary
Competent Phlebotomy Technician with five years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Served as backup for Lead Phlebotomist.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Cherokee Nation Outpatient Health Clinic
10.2019 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
Cafe Clerk
Cherokee Nation Casino
06.2017 - 10.2019
- Enhanced customer experience by providing personalized service and efficient order handling.
- Assisted in maintaining a clean and organized cafe environment, ensuring top-notch customer satisfaction.
- Collaborated with team members to optimize workflow efficiency and maintain high levels of customer service.
- Promoted the cafe''s special offers and loyalty programs to increase repeat business from regular customers.
- Contributed to increased sales by upselling menu items and making recommendations based on customer preferences.
- Developed strong relationships with customers, fostering a sense of community within the cafe setting.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained regular and consistent attendance and punctuality.
Education
No Degree -
Northeastern State University
Tahlequah, OKNo Degree - Phlebotomy
Indian Capital Technology Center
Muskogee04.2019
High School Diploma -
Hulbert Jr-Sr High School
Hulbert, OK05.2016
Skills
- Specimen Preparation
- Infection Control
- Paperwork Processing
- Excellent Patient Care Skills
- Data Entry
- Venipuncture
- Staff Management
- Specimen Handling
- Patient Preparation
- Patient Care
- Recording Data
- Anatomy and physiology
- Medical Terminology
- Attention to detail
- Time management
- Order of draw
- Pediatric phlebotomy, PKU
- Geriatric phlebotomy
- Bariatric phlebotomy
- Proper labeling
- Excellent team work and communication
- Professional demeanor
- Empathy and compassion
- Experience with genetic testing
Observational Sites
- Cherokee Nation Three Rivers Health Clinic
Related Skills And Certifications
- American Heart Association, Cardiopulmonary Resuscitation (CPR) and First Aid – Health Care Provider
- RPT, AMT
Timeline
Phlebotomist
Cherokee Nation Outpatient Health Clinic
10.2019 - Current
Cafe Clerk
Cherokee Nation Casino
06.2017 - 10.2019
No Degree -
Northeastern State University
No Degree - Phlebotomy
Indian Capital Technology Center
High School Diploma -
Hulbert Jr-Sr High School
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