Tracy Powell

Patient Service Representative Team Lead

Batson ChiroHealth Group

04.2005 - Current

Trained new staff on phone etiquette, office procedures and other office duties.
Recommended service improvements to minimize recurring patient issues and complaints.
Delivered support to medical staff in completion of patient paperwork.
Stayed calm under pressure to and successfully dealt with difficult situations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
In charge of motor vehicle accident claims gathering information from patients, insurance companies, hospitals, police departments, filing claims and following up calls with patient and insurance/attorney office until claim was processed and paid.
Ordering office supplies
2005-2017 Responsible for processing all patients insurance claims with various insurance companies and coordinating transmittal of claims to insurance companies.
Supported continuous improvement efforts within department by participating in regular meetings, sharing best practices, and staying current on industry trends.
Developed strong relationships with patients and their families to provide exceptional customer service at all times.
Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
Promoted positive work environment through effective team collaboration and open communication channels.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Coordinated with other departments to ensure seamless delivery of services throughout patient journey.
Leadership team member
Handled all medical records request and referrals to outside providers.
Office tours for all new patients
Coordinated Team Building outings