Tracy Powers

Work History

HI-LINE MOVING SERVICES

11.2021 - Current

Prioritized drivers schedule to achieve the most profitable linehaul available
Cultivated and strengthened relationships with transportation carriers to secure top discounts for drivers
Utilized and updated spreadsheets to determine driver availability and maximize weight on every trip
Recruited 6 drivers to the hauling fleet
Attended and participated in industry events
Kept customers informed of service trucks' whereabouts and expected time of service
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

INTERSTATE VAN LINES

08.2018 - 11.2021

Planned up to 38 drivers for moves all over the United States
Managed daily delivery and work schedules to maximize coverage and keep all drivers on schedule.
Interacted with carrier partners to ensure move requirements were being met
Coordinated planning & dispatching of drivers to maximize profitability per trip
Made sure the drivers were planned properly within the DOT guidelines
Monitored dispatch board and adjusted call priorities regularly based on caller needs
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
Utilized various software systems to facilitate movement, planning, and scheduling. Assisted in creating new software for an updated dispatching system.
Investigated and resolved customer and TSP issues to retain a friendly working environment.
Handled incoming calls and emails from customers & drivers regarding issues with deliveries.
Coordinated closely with other departments to facilitate smooth delivery operations.
Evaluated existing procedures and made necessary adjustments to meet changing tonnage demands.
Recruited drivers that worked well with our company.

AMJ CAMPBELL MOVING & STORAGE - AN ATLAS AGENT

05.2013 - 10.2017

Oversaw up to thirteen long haul drivers for relocations all over the U.S
In charge of day to day activities for local and long-distance moves
Organized vehicle maintenance and inspections
Maintained appropriate vehicle records
First point of contact for all drivers
Identified operational issues and identified and solved the problem
Met line haul goals for all months involved
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Implemented policies and standard operating procedures and managed quality, customer service and logistics
Developed initiatives for process improvement and reviewed and assessed ongoing operations
Built upon established practice standards to improve operational performance and reduce labor costs.

ACE WORLD WIDE MOVING & STORAGE

05.2000 - 09.2013

Coordinated household and office relocations for several national accounts
Provided excellent customer service as an administrator for national accounts
Organized cost estimates for relocation, move dates, house closing and truck availability
Liaison between transferee, HR department or third-party Relocation Company to ensure proper relocation procedures
Provided executive level assistance to the General Manager
Coordinated and maintained weekly attendance & annual vacation records for all employees
Responsible for week-to-week payroll for over 60 employees with ADP
Prepared details of special events, travel arrangements and itineraries for other employees and salesman
Processed monthly expense reports with supporting documents.
Dispatched 30-50 men & women to local household and office relocations
Dispatched 10-15 owner operators to household relocations up and down the East Coast
Organized site surveys and estimated relocation costs for large office moves.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Built and strengthened long-lasting client relationships based customer relocation needs.
Managed successful day-to-day operations of projects by maximizing crews schedules.
Recognized potential issues with inventory and quality control and warehousing.