TRACY PRATT

• Guided the strategic planning and goal-setting process for programs, aligning initiatives with the organizational vision and priorities, and collaborating with teams across departments while overseeing the resolution of issues and challenges impacting program delivery, facilitating problem-solving, and decision-making processes.
• Maintained positive relationships with vendors and stakeholders through performance monitoring, negotiating scope changes, managing expectations, and ensuring program deliverables remained aligned with strategic goals and agreed-upon contractual terms.
• Assigned work and monitored the performance of project personnel while providing ongoing feedback and coaching to drive performance improvement for personnel and the project.
• Generated and delivered various reports, program review presentations, and other program status updates.
• Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle, utilizing project management tools and methodologies to track program progress, maintain budget and timeline, identify variances, and implement corrective actions as needed.
• Facilitated change management processes, supporting the organization and stakeholders through program transitions to include the creation and implementation of processes.
• Developed project plans, identified risks, set objectives and monitored progress towards completion.
• Managed multiple projects with competing deadlines simultaneously, while conducting regular status meetings with internal teams and external partners to track progress against established milestones.
• Additional duties: ServiceNow SPM and Broadcom Clarity PPM system administrator managing overall PMO processes from ideation through to projects, programs, and sprint releases, and aligned with resource allocation management. People Manager for Project Managers in the PMO.

• Manage successful product delivery through direct and indirect supervision of global resources and projects in the financial services group. Day-to-day activities include coordination and review of project deliverables, management and refining of tasks and timelines, administration of personnel work assignments and performance, analysis and escalation of issues, and accolades of personnel and project items, assessment and management of defect management and root cause analysis, and collaboration with peers, management, and the team for multiple products for the financial services group. Matrix managed three different teams with over 10 direct reporting staff and more than 8 indirect offshore staff.
• Analyzed key performance indicators to identify effective strategies.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Collaborated with other departments to coordinate workflow processes between teams.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.

Designed and managed the EMR self-hosted software and automated CRM systems for village care continuum including clinical, independent living, assisted living, home-based care, long-term care, rehab, hospice, financial and accounting operations.

• Project managed and implemented a mobile disconnected software system for our home care providers.
• Enhance forms, processes, and procedures for the skilled, home care, and hospice EMR software, mapping and documenting interfaces between legacy and new systems.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Prepared business proposals and presentations for various stakeholders.
• Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
• Managed and led meetings and workshops with multiple departments to solidify requirements.
• Conducted interviews with subject matter experts and stakeholders to gather information on existing systems and procedures, and drafted functional specifications fro scope, objectives, and deliverables summarizing findings
• Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
• Created, analyzed, and validated detailed functional specifications.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Generated standard or custom reports summarizing business, financial or economic data.
• Identified needs of customers promptly and efficiently.
• Created detailed process flows and user stories to document system requirements and design solutions.

The program managed a corporate IT data center relocation (DCR) and staff migration. Directed the initial planning, project management, and overall communication with multiple third parties to deliver a seamless corporate relocation, with minimal staff down-time. Defined and built the roadmap for pre-planning and day-of-move management and coordination. Managed the technical team through the process of de-installing equipment, packing/unpacking equipment, and re-installation. Quality-checked tasks and activities of staff. Organized activities with third-party teams on coordination efforts for limited downtime. At times, I was working on the floor with the technical team to ensure completion, and support the team as needed.

Manage sales and global delivery of custom Systems Development Life Cycle (SDLC) and application development solutions for active and pipeline programs. Developed and led RFP/RFI responses, business models, contract negotiations, and discovery sessions for the assessment of software applications, software development methodologies and/or life cycle models, and organizational infrastructure across multiple industries and geographies.

● Directed and managed global contract solutions, resulting in $2.3M (2008) and $0.8M (1Q09) for organizational revenue.

● Coordinated and led delivery project proposals and solutions to win several multi-year contracts, including a 5-year, $20M telecommunication contract, a 3-year, $10M telecommunication contract, and a 2-year, $5M healthcare contract.

• Oversaw the application management conversion to a new IT process and platform for over 200 resources in 3 months.
• Delivered cost savings to a telecommunication company through the implementation of IBM test methodology and standardization for more than 20 different projects in various stages of the SDLC.
• Managed and directed 12 different complex projects for telecommunication, healthcare, and automotive industry accounts to streamline project cycle time and standardize processes, improving overall delivery.
• Managed personnel the US, India, Mexico, Brazil, and Canada departments through global services and process management activities, and provide individual personnel management support. Define and authorize work assignments for team members. Acquired new business through pipeline management, and managed invoicing activities.
• Reduced management cycle time and paperwork with the immigration and visa process, and repository.
• Delivered training to over 200 global resources on processes, technical work products, and policies.
• Increased global integration and teamwork by 25% through managed diversity training.
• Directed change management conversion to the new CMMI process for 200 resources on 385 projects in a 12-month period, reducing project cycle time and cross-training demands by 25%.
• Program managed 30+ PeopleSoft projects and maintenance enhancements simultaneously, while negotiating iterative releases to reduce duplication of development and test team effort by 25%, deliver 50% of the work products ahead of schedule, and reduce production downtime by 25%.
• Outsourced telecommunication development work to Brazil and India, reducing budget costs by 40%.
• Managed a transformation project to integrate CMMI methodology and establish an account platform for universal SDLC implementations, reducing training time and rework by up to 50%.
• Unified processes streamline business and technology, creating a cohesive workforce as a liaison in contract negotiations.

Managed corporate releases for the broadband applications through SDLC for new development, infrastructure, maintenance enhancements, and production support across mid-range and mainframe applications. Managed day-to-day execution tasks, people management, mitigation activities, and networking demands. Produced reusable documentation and procedures to streamline SDLC processes, reduce costs, and improve schedules. Managed test execution activities for a large suite of applications for network accounting, performance data collection, and warehousing systems. Matrix-managed teams of 30+ with direct-reporting staff of five.

● Directed 23 Integrated releases through SDLC on-time and within +/- 10% budget using PM capabilities

Defined and coordinated infrastructure environment platform requirements, and capacity aspects for projects.

Defined, developed, and institutionalized CMMI-standardized project documentation and best practices.

• Assessed the quality and stability of key project deliverables, documented findings, presented results, and incorporated practice.
• Crossed organizational boundaries, building relations to enhance project/program quality.
• Managed, trained, mentored, and instilled morale in the test team on personnel and business activities.

Managed corporate releases for the broadband applications through SDLC for new development, infrastructure, maintenance enhancements and production support across mid-range and mainframe applications. Managed day-to-day execution tasks, people management, mitigation activities, and networking demands. Produced reusable documentation and procedures to streamline SDLC processes, reduce costs, and improve schedules. Managed test execution activities for a large suite of applications for network accounting, performance data collection, and warehousing systems. Matrix-managed teams of 30+ with direct-reporting staff of five.

• Directed 23 Integrated releases through SDLC on-time and within +/- 10% budget using PM capabilities
• Defined and coordinated infrastructure environment platform requirements, and capacity aspects for projects.
• Defined, developed, and institutionalized CMMI-standardized project documentation and best practices.
• Assessed the quality and stability of key project deliverables, documented findings, presented results, and incorporated practice.
• Crossed organizational boundaries, building relations to enhance project/program quality.
• Managed, trained, mentored, and instilled morale in the test team on personnel and business activities.

• Implemented security protocols to protect data and ensure compliance with standards.
• Provided lessons and instruction to other departments to achieve full system comprehension.
• Wrote programs for computer platforms using various programming languages.
• Designed, developed and implemented firmware to support embedded system product concepts.
• Designed, developed, and implemented software applications according to specified requirements.
• Documented program development and subsequent revisions with comments for easy comprehension.
• Monitored system performance metrics and identified opportunities for optimization.
• Optimized applications for maximum speed and scalability.
• Designed software configuration to meet multiple website system hosting requirements.
• Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
• Acted as subject matter expert when resolving computer programming issues.
• Maintained and improved existing codebases, ensuring code efficiency and reusability.
• Oversaw deployment, configuration, and documentation procedures for various types of software.