Summary
Work History
Education
Skills
Timeline
Generic

Tracy Quinn

Byron,NY

Summary

Dynamic customer service professional with a proven track record at Waste Harmonics, excelling in client retention and satisfaction. Skilled in CRM software and adept at resolving complex inquiries with empathy. Recognized for implementing strategies that enhance service quality and streamline processes, fostering long-term customer relationships.

Work History

Customer Service

Waste Harmonics
  • Accurately handled cash register transactions while providing excellent customer service.
  • Developed and implemented strategies to deliver quality customer service.
  • Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
  • Increased customer retention through exceptional technical support and customer service.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Maximized client retention through exceptional customer service and timely followups.
  • Kept accurate records to document customer service actions and discussions.
  • Provided exceptional customer service while managing appointment scheduling efficiently.

Customer Service Representative

Casella Waste Services
2018 - 2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions and track customer feedback efficiently.
  • Assisted customers in navigating product features, enhancing overall user experience.
  • Collaborated with team members to streamline service processes and improve response times.
  • Conducted follow-ups to ensure customer satisfaction and foster long-term relationships.
  • Trained new staff on service protocols and best practices for customer engagement.
  • Analyzed common issues reported by customers to recommend improvements to management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Arcadia High School
Rochester, NY
06.1999

Skills

  • Customer service abilities
  • Customer service documentation
  • Customer service improvement
  • Effective customer service
  • Providing customer service
  • Customer service focus
  • Sales and customer service
  • Superb customer service

Timeline

Customer Service

Waste Harmonics

Customer Service Representative

Casella Waste Services
2018 - 2020

Arcadia High School

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Tracy Quinn