Tracy Rachell

· Provide regulatory knowledge to business teams to ensure a culture of compliance and partnership.

· Responsible for the review of complaints to identify regulatory exceptions and process improvements and follow through to determine root cause and related reporting.

· Responsible for contacting the proper party via USPS

· Responsible for contacting the proper party (manually or via automatic dialing system)

· Describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

· Work to establish rapport in order to overcome objections and negotiate payment of the debt.

· Detail all discussions and actions in the collections system or database, confirming payment and finalizing the call.

Ensuring successful and timely completion of assigned. Clearly detailing issues for resolution

• Streamlined collection processes, resulting in increased efficiency and reduced operational costs.

• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• · Following up on both inbound and outbound sales leads.
• · Make sure unpaid and outdated accounts are up to date.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Managed senior-level personnel working in marketing and sales capacities.