Tracy Ramirez

Intentional Leadership and Operational Excellence in Construction Lease-Up Community Management. Work ethic that emphasizes strategic leadership, measurable outcomes, and a forward-thinking approach.

Key Achievements:

• Successfully spearhead the daily operations of a dynamic construction lease-up community, ensuring seamless coordination between ownership and construction teams.
• Drive the completion of multiple projects with precision and efficiency, meeting and exceeding timelines and quality benchmarks.
• Lead and inspire a high-performing team, adeptly navigating the complexities of an active construction environment while fostering a collaborative and inclusive culture.
• Consistently surpass all performance goals set by both ownership and Greystar, leveraging industry-leading expertise to deliver exceptional results.

Focuses include motivating and leading my team to drive results in leasing, retaining current residents, providing world class customer service, closely monitoring revenues and expenses so that net operating income meets or exceeds expectations, ensuring that the property is effectively maintained within budget guidelines. Ensure value adding renovations are executed within budget and company standard expectations to ensure asset appreciation.

Key Achievements:

• Meticulously produce and maintain all financials, including variance reports, properly coding and processing all property bills, month end accounting reports, and annual budget.

• Successfully set and exceed all leasing goals, renewal goals, maintenance completion goals, social media reputation goals, and budget goals.

• Ensuring we are in compliance with all city and state laws and that proper channels have been used to accomplish asset specific goals set forth by ownership,

Critical asset to the management team sought out to provide expertise in sales, resident renewals, customer service standards, and support the day to day operations of the property.

Key Achievements:

• Entrusted to establish organization, secure quality residents, and ensure continued growth of newly acquired assets worth over $50 million each.
• Successfully retrieved upwards of 98% in delinquent rent and money owed.
• Increased growth by keeping my finger on the pulse of the property through meticulously maintained reporting, including, but not limited to: renewals, new lead generation statistics, accounting month end procedures, posting charges, processing bills in accordance to the budget, etc.

Create community stability and growth by generating sales of prospective residents and new leads, while meeting all resident renewal goals each month. Provide highest level of customer service and problem solving skills to ensure resident needs are not only met, but exceeded. 

Key Achievements: 

• Consistently "winning back" existing residents through sincerity and follow through, leading to higher C-SAT scores.
• Meeting sales goals in both communities, while ensuring the sales of the aged, vacant units.
• Creating a seamless move-in process from thorough, detailed make ready procedures. resulting in excellent move-in surveys. 

Originally recruited to re-establish a successful leadership team in an independently owned and operated business, while providing support to the Franchisees. Quickly became senior manager and lead overall business operations and sales for the clinic in Edgewater, NJ and oversaw the recruitment of all levels of staff. Earned the opportunity to lead the start-up and growth of the 2nd clinic in Woodbridge, NJ and willingly relocated to ensure its success. Led sales and business development through direct training, coaching, and mentoring, implementation of strategic sales processes, new product and service roll-outs, providing cross-functional management, and acquiring new clients with world class customer service standards, while living the brand focus every day.

Key Achievements:

• Developed and led a sales team that consistently reached sales quotas of about 30% per month, which resulted in the Edgewater location growing to nearly 3,000 members within the first 4 years and the Woodbridge location growing to nearly 1,000 members by its 1st year.
• Consistently developed strong, sustainable relationships with members and employees yielding greater retention, less turnover, and boasting business relationships lasting greater than 5 years.
• Instrumental in growing both clinics into $1 - $2 million dollar businesses.
• Insisting on exceptionally high standards and consistency in business ethics and performance.

Support brand initiative and create a memorable experience, reminiscent of home, for each guest through a comfortable approach and excellent guest services. Provide efficient and accurate check-in, check-out procedures, while answering phones, running the gallery kitchen, Starbucks, bakery cafe, and bar. Offered Lead Gallery Host position as a result of outstanding performance.

Key Achievements:

• Successfully nurtured existing contracts with local aviations, tour groups, and third party companies by providing consistently exceptional experiences. 
• Entrusted to train new staff members and be the "go-to" person on shift when management was not present.

Focus on providing highest quality customer service in a high volume hotel. Hired to support all operational directives to ensure overall success and guest satisfaction. Offered management position for exceptional performance.

Key Achievements:

• Perfected customer service skills and professional judgement in difficult situations.
• Entrusted to train new staff members and be the "go-to" person on shift when management was not present.