TRACY RAUSCH
Douglas,WY
Summary
Resourceful Store Director and Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Have vast knowledge of P&L and building strong quarterly financial plans for my store.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Store Manager and Bakery Deli Specialist
Lynn's Dakotamart
12.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with management to develop creative promotional strategies that drove increased sales of specialty items.
- Led employee training sessions on safe food handling practices, reducing the risk of contamination incidents significantly.
Store Director
Safeway
09.2018 - 12.2023
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Checked promotions for accuracy and for merchandising to company standards.
- Coordinated social media and brand marketing to boost store's image and increase sales.
- Corrected operational issues with process improvements.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Provided HR consultation services to leadership and department heads.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Formulated corrective action plan through analysis of management feedback and consultation with employee.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Researched disciplinary and grievance issues and recommended optimal courses of action.
- Explained human resources policies and procedures to employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Created job descriptions to attract targeted talent pool within market wage range.
- Mentored staff through constructive feedback, performance assessments and professional development opportunities.
- Conducted company's internal investigations of associate complaints to coordinate with legal department on relations matters.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Co-Manager
Wal-Mart
05.2016 - 08.2018
- P&L Reviews and Reports
- Loss Prevention Assistance
- Compliance Champion
- Responsible for Complete Store Operations in
- Managers absence from time to time
- Interviewed job candidates and made staffing decisions
- Managed staff of 168 sales associates, 15 team leaders and 8 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Planned budgets and authorized payments and merchandise returns
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Report to the store manager regarding all store and staff issues
- Completed profit and loss performance reports
- Work with Asset Protection to control shrink and theft
- Weekly shrink tasks as well as communication about ongoing issues
- Effective Merchandising to drive sales
- Planning team projects to maximize results and work effectively
- Schedules for management and sales associates
- Vast knowledge of Operations and PI accuracy.
- Provided HR consultation services to leadership and department heads.
- Held exit interviews and documented information discussed with employees.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Co-Manager
Wal-Mart
12.2012 - 05.2016
- Same as the Job Above just at a different store
- Moved to be close to family and take on a bigger store with more challenges.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Assistant Manager
Wal-Mart
08.2009 - 12.2012
- Managed sales associates and Department Managers
- Reported to the Co-Manager and Store Manager regarding all area issues and staff issues
- Responsible for Store Modulars
- Scheduling
- Driving Sales
- Associate Engagement
- Store Standards
Cashier/Customer Service/Zone Supervisor
Wal-Mart
07.2007 - 08.2009
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided ongoing guest service, including managing the front end as the Zone Supervisor
- Promoted from
- Cashier to Zone Supervisor within 6 months and then to Assistant Manager training within a year
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Schedules
- Excellent Customer Service
- Responsible for Front End Standards and Operations.
Agency Manager
Thrifty Travel
09.1994 - 10.2001
- Collected, analyzed and validated all agency commissions
- Managed a staff of 6
- Responsible for all Airline Reporting
- Booking and Handling Customer Vacations
- Customer Service
- Oversaw bookeeping and financial records
Education
and Finance coursework -
Business Communications coursework -
Associate Degree - Business Finance: Business Finance
University of Montana
Missoula, MT01.1993
High School Diploma -
Sentinel High School
Missoula, MT06.1990
Skills
- Finance and Accounting
- Retail Operations Management
- Team Leadership
- Analytical Decision Making
- Management Team Building
- Policy Development and Enforcement
- Business Leadership
- Hiring and Onboarding
- Budget Control
- Originality and Creativity
- Financial Statement Review
- Assignment Delegation
- Performance Evaluation and Monitoring
- Operations Oversight
- Human Resources Oversight
- Revenue Forecasting
- Training Management
- Mathematical Calculation and Reasoning
- Process Improvements
- Sales Promotion
- Employee Motivation
- Customer Service Management
- Performance Assessment
- Staff Scheduling
- Staff Development
- Team Leadership
- Goal Setting
- Focus and Follow-Through
- Recruitment and Hiring
- Sales Tracking
- Records Organization and Management
- Resource Allocation
- Personnel Information Systems
- Regulatory Compliance
- Health and Safety Programs
- Advising Department Managers
- Forecasting Employment Needs
- Hiring and Firing
- Labor Relations Coordination
- Accident Investigations
- Compensation and Benefits Administration
- Recruiting and Interviewing
- Employee Relations Oversight
- Performance Management Systems
- Hiring Trends and Analysis
- Conflict Resolution
- Administering Disciplinary Procedures
- Human Resources Operations
- Staffing and Recruiting Professional
- Benefits Programs
- Leadership Development
- Training Development
Accomplishments
- Store Co-Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well asemployee and customer satisfaction
- Conscientious and effective at managing and leading teams, managing storeoperations and promoting merchandise to increase store profits
- Excellent customer service skills
- POS systems
- Personnel development
- Customer relations
- Merchandizing
- Goal-oriented
- Detail-oriented
- Staff training and development
- Customer-oriented
- Vast Knowledge of Shrink Prevention
Certification
Serve Safe Certified
Leadership/Management Certificate
Lowest Shrink in the Denver Division
I was able to drive sales and control production to bring the store down to the lowest shrink number in the Denver Division
Languages
English
Timeline
Store Manager and Bakery Deli Specialist
Lynn's Dakotamart
12.2023 - 03.2025
Store Director
Safeway
09.2018 - 12.2023
Co-Manager
Wal-Mart
05.2016 - 08.2018
Co-Manager
Wal-Mart
12.2012 - 05.2016
Assistant Manager
Wal-Mart
08.2009 - 12.2012
Cashier/Customer Service/Zone Supervisor
Wal-Mart
07.2007 - 08.2009
Agency Manager
Thrifty Travel
09.1994 - 10.2001
Business Communications coursework -
and Finance coursework -
Associate Degree - Business Finance: Business Finance
University of Montana
High School Diploma -
Sentinel High School
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