Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Tracy Rearick

Tracy Rearick

Milton,FL

Summary

Accomplished Receptionist Administrator with a proven track record at Innovative Open MRI, enhancing office efficiency and patient satisfaction through expert reception management and empathetic customer assistance. Skilled in document digitization and multi-line phone operation, I streamlined operations, significantly improving workflow and client service. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 24 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Receptionist Administrator

Innovative Open Mri
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained the Electronic Medical records system.
  • Scheduled Procedures/appointment follow ups afterwards.


Doctors Tech

Opti-Club
05.2021 - Current
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
  • Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
  • Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
  • Streamlined clinic operations, implementing efficient scheduling and documentation practices.
  • Collected, recorded and maintained patient medical history, reports and examination results.

Receptionist

Innovative Open Mri
03.2014 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Scheduled procedures/follow up appointments.
  • Maintained the Electronic Medical Records system.

Education

Pensacola State College, Milton,Fl
05.2018 - 05.2019

High School Diploma -

Milton High School, Milton,Fl
05.1992

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Payment Collection
  • Document scanning and digitization
  • Document Management
  • Appointment Scheduling
  • Procedure Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Doctors Tech - Opti-Club
05.2021 - Current
Pensacola State College - ,
05.2018 - 05.2019
Receptionist - Innovative Open Mri
03.2014 - 10.2019
Milton High School - High School Diploma,
Receptionist Administrator - Innovative Open Mri
Tracy Rearick