Tracy Reed

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Trained and guided new team members to enhance their skills and performance.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Took ownership of customer issues and followed problems through to resolution.

had a team of 30 associates training,delegating work load and customer relations.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Created and maintained safe and secure work environments for employees.

improved customer service

Improved speed of checkout

Hired associates to staff store