Tracy Reese
Naperville,IL
Summary
Dynamic Human Resources professional with experience in HR functions, including onboarding and staffing strategy development. Demonstrated success managing new hire processes and utilizing HRIS for data analysis, improving organizational efficiency. Proven ability to enhance employee integration through comprehensive support and guidance. Eager to leverage unique skills and insights to support effective HR operations in a forward-thinking environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Club Management
Naperville Tennis Club
12.2021 - Current
- Directed the recruiting, onboarding and training of new hires.
- Managed accounts receivable, invoicing, and financial reporting for Naperville Tennis Club.
- Analyzed billing data to identify trends and recommend improvements, supporting strategic decision-making initiatives.
- Collaborated with management to streamline billing procedures, improving overall operational efficiency within the department.
- Created and maintained procedures manual for administrative staff.
Real Estate Broker
@properties Christie’s International Real Estate
08.2021 - 04.2025
- Negotiated favorable contract terms by effectively leveraging market knowledge, resulting in purchase prices 2.75% below local average for buyers.
- Developed and implemented marketing strategies to promote the sale of residential properties and decreased Days on Market by 7%.
- Managed all aspects of client transactions from initial contact through closing resulting in a 98.7% close rate.
Real Estate Broker
D’Aprile Properties
12.2015 - 08.2021
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Converted Open House leads into clients at a rate 47% higher than national average.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
Vice President Operations
First Union National Bank
01.1998 - 10.2000
- Audited performance metrics across multi-site call center to identify bottlenecks within Voice Response Unit (VRU).
- Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
- Implemented technical solutions that reduced the time clients spent navigating the VRU by 22 seconds.
- Designed and implemented a comprehensive department manual for telephony operations, implementing updates and revisions to enhance compliance and consistency across operations.
Resource Manager
Brylane LLC
01.1996 - 10.1997
- Established performance matrices for call center supervisors and representatives.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
Human Resources Specialist
Brylane LLC
01.1994 - 01.1996
- Oversaw high-volume recruiting for multi-state call centers and warehouse.
- Managed the onboarding process for new hires, including benefit registration.
- Utilized HRIS to analyze turnover data and create long-term staffing strategies for call centers.
Education
Bachelor of Science - Management and Organizational Leadership
Millikin University
Decatur, IL01-2006
Bachelor of Arts - English Literature
Purdue University
West Lafayette, IN01-1991
Skills
- Financial Reporting
- Human Resource Management
- Cross Cultural Communications
- Multitasking
- Organizational Skills
- Team Building
- Training
- Organizational Skills
- Customer Relationship Management
- Compliance
Certification
- Salesforce Certified Platform Administrator (SCA) – June 2025
- Society for Human Resource Management Certified Professional (SHRM-CP) – January 2025
Timeline
Club Management
Naperville Tennis Club
12.2021 - Current
Real Estate Broker
@properties Christie’s International Real Estate
08.2021 - 04.2025
Real Estate Broker
D’Aprile Properties
12.2015 - 08.2021
Vice President Operations
First Union National Bank
01.1998 - 10.2000
Resource Manager
Brylane LLC
01.1996 - 10.1997
Human Resources Specialist
Brylane LLC
01.1994 - 01.1996
Bachelor of Science - Management and Organizational Leadership
Millikin University
Bachelor of Arts - English Literature
Purdue University
Professional Certifications
· Society for Human Resource Management Certified Professional (SHRM-CP) – January 2025
· Salesforce Certified Platform Administrator (SCA) – June 2025