Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Reese

Grovetown,GA

Summary

Dynamic and detail-oriented professional with extensive experience in administrative support at Piedmont Hospital. Proven ability in data entry and maintaining records, while delivering exceptional customer service. Recognized for enhancing communication between clients and healthcare providers, ensuring efficient operations and high satisfaction levels. Committed to confidentiality and compliance in all tasks.

Overview

30
30
years of professional experience

Work History

Office Clerk

W. Lee Flowers
01.2024 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Personal Caregiver

Unemployed
09.2020 - 12.2024
  • Coordinated healthcare appointments for family member.
  • Served as a dedicated advocate for family member's needs when interacting with healthcare professionals or insurance companies.
  • Facilitated open communication between family member and healthcare providers, fostering collaborative decision-making regarding their care.
  • Transported family member to medical appointments and shopping trips.
  • Recognized and reported abnormalities or changes in family member's health status to healthcare provider.
  • Supported daily hygiene needs of family member by assisting with bathing, changing of dressing, and personal grooming.

Medical Assistant/Unit Secretary Heart & Vascular

Piedmont Hospital
01.2023 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Office Assistant

InterCare Medical
10.2019 - 10.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

Legal Assistant

Pardue & Massey; Chuck Pardue & Assoc.; Jackson R. Massey & Assoc.; Jackson Law Offices, and George Sink Injury Lawyers
10.1995 - 06.2019
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.

Education

No Degree - Certified Medical Assistant

Breath of Life Training Center
Martinez, GA
10-2021

No Degree - Office Specialist

Kerr Business College
Augusta, GA
11-1995

No Degree - Health Unit Coordinator

Aiken Technical College
Aiken, SC
10-1992

GED -

Augusta Education Testing Center
Augusta, GA
07-1992

Skills

  • Data entry
  • Maintaining records
  • Administrative support
  • File organization
  • Telephone reception
  • Schedule and calendar management
  • Mail handling
  • Document scanning
  • Prioritizing work
  • Time management
  • Appointment scheduling
  • Customer service

Timeline

Office Clerk

W. Lee Flowers
01.2024 - Current

Medical Assistant/Unit Secretary Heart & Vascular

Piedmont Hospital
01.2023 - 06.2023

Personal Caregiver

Unemployed
09.2020 - 12.2024

Medical Office Assistant

InterCare Medical
10.2019 - 10.2020

Legal Assistant

Pardue & Massey; Chuck Pardue & Assoc.; Jackson R. Massey & Assoc.; Jackson Law Offices, and George Sink Injury Lawyers
10.1995 - 06.2019

No Degree - Certified Medical Assistant

Breath of Life Training Center

No Degree - Office Specialist

Kerr Business College

No Degree - Health Unit Coordinator

Aiken Technical College

GED -

Augusta Education Testing Center

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