Tracy Reid
Manchester,KY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Grace Community Health Center
07.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Front Office Receptionist
Bluegrass Regional Foot And Ankle
03.2021 - 07.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
Front Office Receptionist
London Women's Care
02.2017 - 10.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
No Degree - General Studies
Somerset Community College
London, KYNo Degree - General Education
Midway University
Midway, KYHigh School Diploma -
Jackson County High School
Mckee, KY06.2001
Skills
- Collection Management
- Informed Consent
- Financial Recordkeeping
- Deductible Collection
- Medical History Documentation
- Insurance Company Knowledge
- Patient Scheduling
- Patient Callbacks
Accomplishments
Tied for the top score in my CMAA class.
Second Highest score in my CCMA class.
Certification
- Certified Clinical Medical Assistant, Grace Health - 2022
- Certified Medical Administrative Assistant - 2022
- Certified CPR - 2022
Timeline
Patient Access Representative
Grace Community Health Center
07.2021 - Current
Front Office Receptionist
Bluegrass Regional Foot And Ankle
03.2021 - 07.2021
Front Office Receptionist
London Women's Care
02.2017 - 10.2020
No Degree - General Studies
Somerset Community College
No Degree - General Education
Midway University
High School Diploma -
Jackson County High School
- Certified Clinical Medical Assistant, Grace Health - 2022
- Certified Medical Administrative Assistant - 2022
- Certified CPR - 2022
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