Tracy Renick
Lorain
Summary
Experienced professional with a strong background in customer service, problem-solving, and interpersonal communication, dedicated to fostering positive relationships and supporting individual needs. Skilled in time management and goal-oriented approaches to help clients achieve personal growth and well-being. Eager to leverage these abilities in a Mental Health Counselor Intern role to make a meaningful impact.
Overview
15
15
years of professional experience
Work History
Sales Associate
Staples
07.2015 - Current
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Tagged new merchandise for sale and updated signs.
- Built relationships with potential customers by providing helpful advice on product selection.
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
Customer Service Manager
Walmart
08.2010 - 09.2013
- Assisted customers with resolving service-related issues.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Interacted with customers to quickly handle escalated queries and complaints.
- Recruited and trained employees, fostering customer service mission and objectives.
- Conducted regular performance reviews and provided coaching and feedback to staff members.
Education
Associate in Arts (A.A.) - Human Services
Ohio Christian University
Circleville, OH11.2021
Bachelor of Arts - Substance Abuse Counseling
Ohio Christian University
Circleville, OH05-2025
Skills
- Listening skills
- Problem-solving
- Customer service
- Time management
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
Timeline
Sales Associate
Staples
07.2015 - Current
Customer Service Manager
Walmart
08.2010 - 09.2013
Associate in Arts (A.A.) - Human Services
Ohio Christian University
Bachelor of Arts - Substance Abuse Counseling
Ohio Christian University
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